Setting up Exchange account - Unable to verify account information

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Level 1

5 points

Setting up Exchange account - Unable to verify account information

Good Afternoon, my boss has just received his iPhone 6 and I have been trying to add his email but it just keeps coming up with the error "Unable to verify account information", I've triple checked and I am definitely putting the correct information is but it keeps coming back with this error? I have tried adding it to my iPhone 5 (just in case it was a phone problem) but mine just comes up with "Exchange can't verify the identity of "ourcompanyname.com" (it says the name of our company though on the screen). I'm stumped as to what to do?? I've made sure the server name, password etc is correct but it just won't verify. He's going away for a couple of days and it'll be a mare if he can't get access to his emails. Help please!

iPad

Posted on May 26, 2015 6:58 AM

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Answer 1

caconnor84 Author

Level 1

5 points

May 26, 2015 7:00 AM in response to caconnor84

PS, we had to wipe his iPhone 5 a couple of weeks ago and I added his email with no myther when I did it then, it's just having none of it for the 6

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Answer 2

May 26, 2015 7:03 AM in response to caconnor84

I would contact the exchange server administrator for your company's email service. They should be in the best position to help you with connection issues with their system.

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Answer 3

caconnor84 Author

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May 26, 2015 8:01 AM in response to Michael Black

Thanks for your response, unfortunately the email guy is away for the next couple of weeks and works as a one man band so we can't find out these details. No help I know, I wasn't too sure whether there was some universal setting I was missing

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Answer 4

OldGnome

Level 3

813 points

May 26, 2015 8:22 AM in response to caconnor84

Make sure the Domain Name and Server Name are both entered correctly without any trailing spaces. Do you have a profile that controls some of the settings?

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Answer 5

caconnor84 Author

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May 27, 2015 12:50 AM in response to OldGnome

Morning, the server name is correct (it's the same as the one from the main email on the computer) but I'm struggling with the domain name, as far as I can tell (with the email bod being away) we own the domain, so it's not "btinternet,com" etc it's our company name.com

I had no problems doing this a couple of weeks ago but it's suddenly won't allow it at all.

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Answer 6

May 27, 2015 1:02 AM in response to caconnor84

Are you able to restore from an iCloud back-up of his iPhone 5? I believe the account should be saved in iCloud there.

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Answer 7

caconnor84 Author

Level 1

5 points

May 27, 2015 1:23 AM in response to okboyfriend

Oh I will have a look now, he set up the phone in the first instance so not too sure how he set it up, will double check with him when he gets in, thanks for your help.

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Answer 8

caconnor84 Author

Level 1

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May 27, 2015 5:43 AM in response to caconnor84

Ok, so I've deleted the phone and started from scratch, I've restored using the iCloud back up but still no emails, it is showing his exchange account and his email address but won't send or receive any emails?

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Answer 9

OldGnome

Level 3

813 points

May 27, 2015 5:49 AM in response to caconnor84

It possible that the account might be locked due to too many unsuccessful attempts to log in. I know our corporate Exchange server limits us to three unsuccessful attempts before the sys admins have to unlock the account.

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Answer 10

caconnor84 Author

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5 points

May 27, 2015 6:07 AM in response to OldGnome

Oh no, looks like I might just have to wait for the internet bod to come back. Thanks anyway for all your help.

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Answer 11

KiltedTim

Level 10

195,333 points

May 27, 2015 6:54 AM in response to caconnor84

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