iphone 5s finger print failed to add

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iphone 5s finger print failed to add

hi, i bought i phone 5s but it not allow me to add my finger print.i am using ios 8.3.when try to add it says "Failed" try again .i tried so many times and restore to the system as well but still not working.please help me to solve this.thank you

iPhone 5s, iOS 8.3

Posted on May 26, 2015 9:01 AM

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Answer 1

AppleJoe

Community Manager

May 28, 2015 9:32 AM in response to Tha123

Hi Tha123,

Welcome to the Apple Support Communities!

I understand that you are having difficulty adding your fingerprint to your iPhone using Touch ID. To begin troubleshooting, in this situation, I would recommend reading over and working through the suggested steps provided in the attached article below.

Use Touch ID on iPhone and iPad - Apple Support

Get help with Touch ID

Make sure that you're using the latest version of iOS.

Make sure that your fingers and the Home button are clean and dry.*

Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.

If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.

Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.

Try enrolling a different finger.

If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

Best regards,

Joe

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