My iPhone is turning off and on. Restore isn't helping.

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My iPhone is turning off and on. Restore isn't helping.

Hello!

My iPhone 5 started to turn off randomly a week ago.

It was happening more often and more faster. By faster I mean, week ago it would restart under 40%, but it now restarts after 90%.

Today, when I tried to turn it on, apple logo showed up and it turned off. I couldn't get it on. I have done factory reset. After I set it up, I turned on flash light, bluetooth..to get battery drain faster. It worked fine. I installed some apps, and I left it to completely drain out. Somewhere between 50 and 60% it turned off again and now it won't turn on again. (If I connect it to a chrarger, it will work)

What should I do now? Can I somehow check if my battery is defected?

Thanks 🙂

iPhone 5, iOS 8.2

Posted on May 26, 2015 10:45 AM

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Answer 1

ChrisJ4203

Level 10

230,347 points

May 26, 2015 10:50 AM in response to blablaace

You can contact Apple to check your battery, or make an appointment at the Genius Bar. There is also a Battery program for the iPhone 5, you might want to check this link. https://www.apple.com/support/iphone5-battery/

Otherwise, I would restore it as new and test for a period of time without adding any additional content to the device to see what happens.

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Answer 2

blablaace Author

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May 26, 2015 11:00 AM in response to ChrisJ4203

Didn't I restored it as a new when I pressed "Erase all Content and Settings"?

Thanks

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Answer 3

ChrisJ4203

Level 10

230,347 points

May 26, 2015 11:11 AM in response to blablaace

No, that does not restore the device as new. That just erases all content and settings. A restore is done in iTunes with the Restore button. Or, you can do one in iCloud, but just erasing is not a new restore.

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Answer 4

blablaace Author

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May 26, 2015 11:20 AM in response to ChrisJ4203

OK.

I can't even get it to turn on now..

When I connect it to charger or to PC, it just shows apple logo and it goes down and all over again

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Answer 5

ChrisJ4203

Level 10

230,347 points

May 26, 2015 11:25 AM in response to blablaace

With it connected to the charger, try holding the sleep/wake and home buttons together until you see the Apple logo and then release. See if it will reset. If not, then you may have to try and put the device into Recovery Mode to restore. See this support document. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 6

blablaace Author

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May 26, 2015 11:33 AM in response to ChrisJ4203

OK. It is in recovery mode now. It is currently downloading new software.

What if this doesn't help?

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Answer 7

ChrisJ4203

Level 10

230,347 points

May 26, 2015 11:39 AM in response to blablaace

Then you would need to make an appointment at the Genius Bar of the nearest Apple Store. They are the only ones that can examine the hardware. They would provide you with any suggestions if the restore does not work.

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Answer 8

blablaace Author

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May 27, 2015 9:17 AM in response to ChrisJ4203

I could not complete the process..

After 15 minutes, while new software was downloading, "connect to iTunes" screen on my iPhone disappeared and it started to turn off and on all over again..

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