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User profile for user: Ben Hendrix
Ben Hendrix Author
User level: Level 1
8 points

Macbook air freezes randomly

I've had my macbook air for 2 years and it will randomly freeze and need to be shut down by holding the power button for four seconds. This used to happen only about every 6 months but lately its been closer to once a week. Here's the report it sent to apple after the most recent shut down. Any ideas whats causing this?





Anonymous UUID: 15867ED4-ED7C-65C7-FEC5-70A3066E8125



Tue May 26 12:38:12 2015



*** Panic Report ***

panic(cpu 3 caller 0xffffff8021a17cc2): Kernel trap at 0xffffff8021b3ea88, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000aff000, CR3: 0x0000000023187001, CR4: 0x00000000001626e0

RAX: 0xffffff803544d020, RBX: 0xffffff8033874c00, RCX: 0xfffeece2fffeece2, RDX: 0xffffff8033874c50

RSP: 0xffffff812caf3d30, RBP: 0xffffff812caf3dd0, RSI: 0x000000000000e000, RDI: 0xffffff8033874c18

R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000002000, R11: 0x0000000000000024

R12: 0xffffff803544d000, R13: 0x0000000000000000, R14: 0xffffff8033874c18, R15: 0xffffff8033874c50

RFL: 0x0000000000010286, RIP: 0xffffff8021b3ea88, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000aff000, Error code: 0x0000000000000000, Fault CPU: 0x3



mp = 0xffffff8033874c00, phys = 0x234c4c00, prev (0x7: 0x21713000-0x21800000)

vp = 0xffffff8033874c00, phys = 0x45a000, prev (0: 0xa0000-0xc0000)

0xffffff8033873000: YgAAAGYAAABsAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABAICA gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAACAgB4fCQcgAACACAAAACETGg2GU6LSgYMZPwACAgACKggAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACAgEAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG1hcCBhdXRvX2hvbYjTjzaA////AAACAP8PAAAAAAA h/////z8AAAAAvsU2gIfdNrSPrh0ALoczAEKHM4D////QMYCjEAEGIlCK3TZQOIczCABQBAAACAAABAA AAAIAAAEAAC0VAAAAYXV0b2ZzAAAvbmV0bWFwIC1ob3PAzAAA4A4O7uD+7v7eDgYOZYAAICAEsDmAsyA AAfz/N4CDBRhg0A0A

0xffffff8033874000: ggAAAIoAAACUAAAAAAAAAAAAAAAAAAAAAACAgB4fCQcgAACACAAAACETGg2G06LTgoIpK0QBMwACKQQ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AADAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAwMAeH4mHLgAKwAgAAAAhExoNqtIqH4qPKr9oAuoAAhoAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAIjVjzaA////AAACAP8PAAAAAAAh/////z8AAADAssU 2YIndNjR6rR0AOIczAEyHM2AtBiJQAAYioEWQMzCcSTqA////UEKHM4D///9gQoczgP///wAQEAQAEBA ASKEMM2RldmYvZGV2AAACAP8PAAAAkNHC//////MRAwCE7wgASPEIAAAAACE/AAAAgPKKM7BEkDO/4F0 mAEKHM4D////gew8i4vwBACguVzQAAAACSAIHIpD/BSJgiQY54BNCNQDQRDVgS5AzYEyHMwDQgAQAAd2 AEAAAAAAQAAAAABAA5G+/ASwjNwAsKTYAuEaJAQQAAAERAAAAaGZzAMwAAAwODu7u4D7uDgAAMAAFzsw A4ODs7uDg7u5ebg4OIAAIAgFsDjgsCOAS/wMODQC6pScTzAECAIIQAJsDzgIC/A844r8AAAAA

0xffffff8033875000: WgAAAF4AAABlAAAAAAAAAAAAAAAAAAAAACAgIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAwgIAaHxoHLgAGQAoRAAAAABIDABAAAIAAFn0AAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAHh8JByAAAIAAAAAAAAAiAS9kZXYvZGlzazEAAAi4eTOA////AAAAAgABAAAAAEA AAwAAAPwRAwCrMA0AAAAAITBMkDMDAAAAwPKKM0BWhzMAEAAAAAACAP8PAAAAAAAh/////8A8bzMCAAA AAAAAAAzqDu7uAs4CAAzsAACCEAAKiPQ/gAcgAP8DDiVgAgQCAIIQAIADAAAA

Backtrace (CPU 3), Frame : Return Address

0xffffff8122fdde10 : 0xffffff802192bda1

0xffffff8122fdde90 : 0xffffff8021a17cc2

0xffffff8122fde050 : 0xffffff8021a34b73

0xffffff8122fde070 : 0xffffff8021b3ea88

0xffffff812caf3dd0 : 0xffffff8021d552f7

0xffffff812caf3eb0 : 0xffffff8021b5879b

0xffffff812caf3ed0 : 0xffffff8021b42e24

0xffffff812caf3f40 : 0xffffff8021b4d027

0xffffff812caf3f50 : 0xffffff8021e4ba86

0xffffff812caf3fb0 : 0xffffff8021a35376



BSD process name corresponding to current thread: launchd



Mac OS version:

14D136



Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000021600000

Kernel text base: 0xffffff8021800000

__HIB text base: 0xffffff8021700000

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)



System uptime in nanoseconds: 201212865769717

last loaded kext at 60750675271: com.parallels.kext.vnic 9.0 24251.1052177 (addr 0xffffff7fa41cb000, size 20480)

last unloaded kext at 184155301590: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7fa34bd000, size 2043904)

loaded kexts:

com.parallels.kext.vnic 9.0 24251.1052177

com.parallels.kext.netbridge 9.0 24251.1052177

com.parallels.kext.hidhook 9.0 24251.1052177

com.parallels.kext.hypervisor 9.0 24251.1052177

com.parallels.kext.usbconnect 9.0 24251.1052177

com.parallels.virtualsound 1.0.36 36

com.logmein.driver.LogMeInSoundDriver 4.1.48f99

com.asix.driver.ax88179-178a 1.4.0

com.apple.filesystems.smbfs 3.0.1

com.apple.filesystems.msdosfs 1.10

com.apple.filesystems.autofs 3.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleBacklight 170.7.4

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.20.7

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.8 GHz, 8 GB, SMC 2.5f9

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports

Network Service: AX88179 USB 3.0 to Gigabit Ethernet, Ethernet, en4

Serial ATA Device: APPLE SSD TS128E, 121.33 GB

USB Device: AX88179

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Microsoft® Nano Transceiver v2.0

USB Device: Hub

USB Device: Hub

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Posted on May 26, 2015 10:45 AM

Reply
2 replies
User profile for user: poikkeus1
poikkeus1
User level: Level 4
2,454 points

May 26, 2015 11:19 AM in response to Ben Hendrix

It's very possible that the crashes are random, but it's important to take a few notes whenever's there's a crash - like the time, the application you're using.. It may be "random" - but it could also be a pattern you haven't noticed.


When does the crash happen? Is it when you aren't using your computer, or after you've performed a task on the machine? What were you doing when the crash happened? Were you using an application like, say, Parallels?


In the meantime, perform an Entrecheck run:


http://www.etresoft.com/etrecheck

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

May 26, 2015 2:09 PM in response to Ben Hendrix

Any or all of the following third-party system modifications may be contributing to the problem:

Parallels

LogMeIn

ASIX Ethernet driver

If the panic is recurrent, check that all are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Restart the computer and test after each uninstallation.

Back up all data before making any changes.

Reply

Macbook air freezes randomly

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