Andre La Velle

Q: facebook video hang

Hello,

 

Is anyone else getting Facebook video hangs in safari in Yosemite?  When scrolling in Facebook, upon reaching a Facebook video, the page stops scrolling and the beachball comes up.

 

Thanks

dual 2.5 and dual 2.0, Mac OS X (10.3.x)

Posted on May 26, 2015 12:44 PM

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Q: facebook video hang

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  • by joe_7399,

    joe_7399 joe_7399 May 28, 2015 11:43 AM in response to Andre La Velle
    Community Specialists
    May 28, 2015 11:43 AM in response to Andre La Velle

    Hello Andre La Velle,

     

    Welcome to the Apple Support Communities!

     

    I understand that you are experiencing some Safari performance issues. In this situation, I would recommend reading over and working through the suggested steps located in the attached article to help resolve this issue. 

     

    Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support

     

    Have a great day,

    Joe

  • by Andre La Velle,

    Andre La Velle Andre La Velle Jun 7, 2015 5:41 AM in response to Andre La Velle
    Level 1 (10 points)
    Jun 7, 2015 5:41 AM in response to Andre La Velle

    third party plugs have been removed, caches cleared, preferences thrown away etc.

  • by Eric Root,

    Eric Root Eric Root Jun 7, 2015 6:26 AM in response to Andre La Velle
    Level 9 (73,337 points)
    iTunes
    Jun 7, 2015 6:26 AM in response to Andre La Velle

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

     

    Safe Mode - Yosemite