Jim / Turnip Video
Level 3 (636 points)
Video

Q: "Apple Qmaster file agent not found" ?

I'd used Compressor 4.2 successfully once before, but today when I tried to launch a job, I got this error message.

 

"an internal error occurred: Apple Qmaster File Agent not found."

 

Mystifying at this point, especially since it worked last time.  Love to learn what to do with this!

Posted on May 26, 2015 12:24 PM

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Jim / Turnip Video

Q: "Apple Qmaster file agent not found" ?

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  • by Russ H,Helpful

    Russ H Russ H May 26, 2015 2:27 PM in response to Jim / Turnip Video
    Level 7 (21,905 points)
    Quicktime
    May 26, 2015 2:27 PM in response to Jim / Turnip Video

    I used to run into this error occasionally in earlier versions (also for no apparent reason), but haven't seen it since 4.1.

     

    Try running Compressor Repair from Digital Rebellion.  It's a free download.

     

    If that doesn't fix it, with the application closed,open your home library/Applications Support/Compressor. If you have custom settings, drag the Settings folder to your Desktop. Then drag the Compressor folder to the trash. when you launch Compressor, it will rebuild the folder and you can replace the Settings folder with the one on your Desktop.

     

    Russ

  • by Jim / Turnip Video,

    Jim / Turnip Video Jim / Turnip Video May 27, 2015 8:43 AM in response to Russ H
    Level 3 (636 points)
    Video
    May 27, 2015 8:43 AM in response to Russ H

    I found a "reset queue" command which appeared to solve me problem.  But thanks for the pointer to "compressor repair."