I'm trying to restore an iphone from an icloud back up but it says it cannot load backups. "There was a problem loading your icloud back up. Try again, setu up as new iphone or restore from itunes."
iPhone 5s, iOS 8.2
Hi tmathieson,
If you are unable to set up your new iPhone by restoring it with an iCloud backup, take a look at the article below. You may need to initially set up the iPhone as new, as your error message indicates.
If you need help restoring from an iCloud backup - Apple Support
https://support.apple.com/en-us/HT201418
Regards,
- Judy
restoring a new phone from icloud back up
