Q: I am trying to install microsoft word on my mac and I am being asked for a password. It is not my apple pw as I have entered that and no luck. Which pw could it be asking for?

Hey jsilva1212,

Usually when your computer is asking for a password it is wanting the password that you set up for your computer. That would have been something you would have setup when you first got your computer. If you do not remember setting up a password then you can try just pressing enter with the password field blank to see if one was entered in. Check out the first article to give a breakdown of different password types. If you do not know it, you can reset it by following the steps in the second link below to sort you out

OS X Yosemite: Understand passwords

https://support.apple.com/en-us/HT202860

Reset the user password in OS X Lion, Mountain Lion, Mavericks and Yosemite

https://discussions.apple.com/docs/DOC-4101

Take care,

-Norm G.