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my ipod 4th generation screen unresponsive

i am having a problem with my ipod 4th generation. i wanted in the messenger app and it just froze. it been like this for the past 4hrs. i chat with a lady from apple she told me to backup which work but than i tried to restore and it didn't work anyone an ideas how to fix this

iPod touch, iOS 6.1.6

Posted on May 26, 2015 6:10 PM

Reply
1 reply

May 27, 2015 1:52 AM in response to deir35

Not knowing what happened during the restore process:

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try another cable

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

my ipod 4th generation screen unresponsive

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