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i can't turn on my phone

i can't turn on my iPhone 6 its new got it on may 17 never dropped it was dead so i plugged it up 30 minutes latter came back held the power button pitch black screen. tried holding power button and home screen button nothing... pls help

Posted on May 26, 2015 8:25 PM

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1 reply

May 28, 2015 2:41 PM in response to caleb fell

Hello there, caleb fell.


I can understand how frustrating it can be to have your iPhone not power on, even after charging it for 30 minutes. The following Knowledge Base article offers up some great steps for troubleshooting your issue:


If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support


If your screen is black or frozen

First, try to force your device to restart.

  • Forcing your device to restart won't erase the content currently on your device.
  • You can force your device to restart even if your screen is black or your buttons aren't responding.

Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds until you see the Apple logo.

User uploaded file

If your device still won't turn on or start up

Plug in your device and let it charge for at least 1 hour.

User uploaded file

After a few minutes, you should see the charging screen.


User uploaded file

If you don't see the charging screen within an hour, or you see the connect to power screen, check your connector, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.


If you device still won't turn on, see what to do next.


If you're issue still persists:

What to do next

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging and resetting.
  • You see a black screen, but can hear alerts, sounds, and vibrations.
  • Your screen is on, but it doesn't respond to when you tap, slide, or try other gestures.
  • You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


Thanks for being a part of Apple Support Communities.


Cheers,

Pedro.

i can't turn on my phone

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