iMac (mid 2011) freezing - trouble with Disk Utility to repair HD

Question

Level 1

0 points

iMac (mid 2011) freezing - trouble with Disk Utility to repair HD

Problem description:

I have created a bootable OS X 10.10 disc and ran Disk Utility to repair the disk. This was after using COMMAND-R during startup and selecting Disk Utility. I still had to unlock my HD as it doesn’t seem to be repairing my HD because it is in use. Had about a 111 errors shown on my HD using EtreCheck.

My iMac started freezing while doing the simplest of tasks such as changing tab or typing something. This applies to all applications. I have verified my hard drive and it says that'll is ok. I have opened activity monitor and everything looks normal with nothing using a lot of CPU. I have 16 GB of ram and it isn't being maxed so I do not believe that this is the issue. I have attempted to remove CleanMyMac although some things still show in the report.

When it does crash the spinning wheel appears and I can move my mouse, and can drag windows but usually the application I am using will freeze. This happens every 30 seconds making my Mac unusable. The freezes last 30-80 seconds.

Any help would be greatly appreciated. I was attempting to Repair 3 times in Disk Utility before replacing the HD.

EtreCheck version: 2.2 (132)

Report generated 5/26/15, 2:45 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,1

1 2.7 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

8 GB DDR3 1333 MHz ok

BANK 1/DIMM1

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 9:29:17

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 999.01 GB (96.99 GB free) - 111 errors

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 999.35 GB Online

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Canon MP490 series

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

SanDisk Cruzer Fit 8 GB

EFI (disk2s1) <not mounted> : 210 MB

Install OS X Yosemite (disk2s2) /Volumes/Install OS X Yosemite : 7.66 GB (1.97 GB free)

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Firewire Information: ℹ️

LaCie d2 Quadra v3C 800mbit - 800mbit max

EFI (disk3s1) <not mounted> : 210 MB

L'ESPERANCE DESIGN (disk3s2) /Volumes/L'ESPERANCE DESIGN : 2.00 TB (19.53 GB free)

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/sysctl.conf - Exists

/etc/hosts - Count: 30

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Click for support]

[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Click for support]

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Click for support]

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]

[not loaded] com.prolific.driver.PL2303 (2.0.0) [Click for support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]

[not loaded] com.ti.driver.TIVCPSerial (1.2.1) [Click for support]

Problem System Launch Agents: ℹ️

[unknown] ~ [Click for support]

Problem System Launch Daemons: ℹ️

[failed] com.apple.smbd.plist [Click for details]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[failed] com.adobe.CS5ServiceManager.plist [Click for support] [Click for details]

[loaded] com.citrix.AuthManager_Mac.plist [Click for support]

[running] com.citrix.ReceiverHelper.plist [Click for support]

[running] com.citrix.ServiceRecords.plist [Click for support]

[running] com.investintech.Able2Extract.PrnDisp.plist [Click for support]

[running] com.logmein.logmeingui.plist [Click for support]

[running] com.logmein.logmeinguiagent.plist [Click for support]

[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] com.xrite.device.softwareupdate.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[running] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[running] com.aladdin.aksusbd.plist [Click for support]

[running] com.logmein.logmeinserver.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.nalpeiron.netpro.plist [Click for support]

[loaded] com.noiseindustries.FxFactory.AE.plist [Click for support]

[loaded] com.noiseindustries.FxFactory.helper.plist [Click for support]

[loaded] com.noiseindustries.FxFactory.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]

[loaded] com.sonos.smbbump.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[running] com.xrite.device.xrdd.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.akamai.single-user-client.plist [Click for support]

[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

[failed] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support] [Click for details]

[running] com.spotify.webhelper.plist [Click for support]

[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]

[running] ws.agile.1PasswordAgent.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

MagicMenu Application Hidden (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)

Memory Clean Application (/Applications/Memory Clean.app)

handyPrintUserDaemon Application (/Applications/handyPrint.app/Contents/Library/LoginItems/handyPrintUserDaemon. app)

CleanMyMac 3 Menu UNKNOWN (missing value)

Internet Plug-ins: ℹ️

AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

LogMeInSafari32: Version: 1.0.935 - SDK 10.7 [Click for support]

GameFacePlugin: Version: GameFacePlugin 1.5.3.0 - SDK 10.5 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.6.3f1 - SDK 10.6 [Click for support]

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

QuickTime Plugin: Version: 7.7.3

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 [Click for support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

GarminGpsControl: Version: 4.0.3.0 Release - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

LogMeIn: Version: 1.0.935 - SDK 10.7 [Click for support]

npwebroot: Version: 2.0.15 [Click for support]

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.1.0 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: ℹ️

1Password

WhatFont

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Click for support]

Citrix ShareFile Sync [Click for support]

Flash Player [Click for support]

FUSE for OS X (OSXFUSE) [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.01 GB Disk used: 902.02 GB

Destinations:

L'ESPERANCE DESIGN [Local]

Total size: 2.00 TB

Total number of backups: 93

Oldest backup: 2014-04-07 07:34:36 +0000

Last backup: 2015-05-26 21:01:19 +0000

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 902.02 GB X 3)

Top Processes by CPU: ℹ️

14% mdworker(13)

4% WindowServer

3% Adobe Photoshop CC 2014

2% Mail

1% fontd

Top Processes by Memory: ℹ️

1.04 GB kernel_task

623 MB Adobe Photoshop CC 2014

541 MB com.apple.WebKit.WebContent(4)

442 MB softwareupdated

328 MB mds_stores

Virtual Memory Information: ℹ️

9.30 GB Free RAM

6.70 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 25, 2015, 10:24:25 PM /Library/Logs/DiagnosticReports/Sonos_2015-05-25-222425_[redacted].hang

May 25, 2015, 07:28:08 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Creative Cloud_2015-05-25-192808_[redacted].crash

May 25, 2015, 06:09:57 PM /Library/Logs/DiagnosticReports/Install Adobe Flash Player_2015-05-25-180957_[redacted].hang

May 24, 2015, 08:36:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Creative Cloud_2015-05-24-203635_[redacted].crash

May 24, 2015, 07:13:35 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-05-24-191335_[ redacted].hang

May 24, 2015, 07:13:24 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-05-24-191324_[ redacted].hang

May 25, 2015, 08:41:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Creative Cloud_2015-05-25-204107_[redacted].crash

May 26, 2015, 05:09:56 AM Self test - passed

May 25, 2015, 10:24:24 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-05-25-222424_[ redacted].hang

iMac, OS X Yosemite (10.10.3)

Posted on May 26, 2015 10:47 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

May 27, 2015 7:29 AM in response to daelen

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply

Answer 2

daelen Author

Level 1

0 points

May 27, 2015 7:44 PM in response to Linc Davis

Thank you for your help.

Daelen

This was a shorter duration:

5/27/15 7:23:44.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:23:44.000 PM kernel[0]: disk1: I/O error.

5/27/15 7:23:58.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:23:58.000 PM kernel[0]: disk1: I/O error.

5/27/15 7:23:58.854 PM systemstatsd[470]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

this was a longer duration:

5/27/15 7:25:59.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:25:59.000 PM kernel[0]: disk1: I/O error.

5/27/15 7:26:14.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:26:14.000 PM kernel[0]: disk1: I/O error.

5/27/15 7:26:14.043 PM systemstatsd[470]: assertion failed: 14D136: systemstatsd + 3283 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

5/27/15 7:26:14.460 PM CEPHtmlEngine Helper[3122]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650

5/27/15 7:26:31.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:26:31.000 PM kernel[0]: disk1: I/O error.

5/27/15 7:26:45.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:26:45.000 PM kernel[0]: disk1: I/O error.

5/27/15 7:26:45.996 PM systemstatsd[470]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

5/27/15 7:26:50.185 PM CEPHtmlEngine Helper[3122]: The function ‘CGFontSetShouldUseMulticache’ is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

5/27/15 7:26:51.379 PM Adobe Photoshop CC 2014[3112]: handleRequest request: An exception was caught while attempting to create a return message, and will be squashed: [NSMachPort sendBeforeDate:] reply port invalid

5/27/15 7:26:51.864 PM CEPHtmlEngine[3121]: Calling render failed, the reason is connection went invalid while waiting for a reply because a mach port died

5/27/15 7:26:52.650 PM CEPHtmlEngine[3121]: --Exiting...--

5/27/15 7:28:09.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:28:09.000 PM kernel[0]: disk1: I/O error.

5/27/15 7:28:23.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:28:23.000 PM kernel[0]: disk1: I/O error.

5/27/15 7:28:23.798 PM systemstatsd[470]: assertion failed: 14D136: systemstatsd + 3283 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

5/27/15 7:28:24.664 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

5/27/15 7:28:24.801 PM Preview[3125]: Took 0.60s to get the token

5/27/15 7:28:38.932 PM nsurlstoraged[346]: Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active

5/27/15 7:28:42.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C330F71A-9A90-43E7-8CBF-0E6D8CA89CAC), pv 6E2F478D-08F1-4B9C-AE74-6980705204CD, near LV byte offset = 920427175936.

5/27/15 7:28:42.000 PM kernel[0]: disk1: I/O error.

Reply

Answer 3

Linc Davis

Level 10

209,547 points

May 27, 2015 7:46 PM in response to daelen

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 4

daelen Author

Level 1

0 points

May 27, 2015 7:51 PM in response to Linc Davis

Thank you Linc. I have my computer backed up via TimeMachine.

Reply