so my friend sent me an apple bug through imessage that turns off my phone. when my phone turned back on I tried to access my messages and the app crashed and returned me back into my home screen. I have restarted my phone, and erased all content.
iPhone 4
What is your question?
Cheers,
GB
just try backing up the device and then restore it
i did and it resolves it !
Neazy wrote:
just try backing up the device and then restore it
i did and it resolves it !
The article I cited has some much faster, easier solutions.
If you have this problem send a photo from the photo app and then by messenger and that fixes the problem. hope this stops others from losing data because they have to reset their phone.
bastow123 wrote:
If you have this problem send a photo from the photo app and then by messenger and that fixes the problem. hope this stops others from losing data because they have to reset their phone.
Resetting an iPhone (pressing and holding the Home and power buttons until the apple appears) does not delete any data. Restoring an iPhone, on the other hand, will remove everything on it.
"A new bug has been discovered in the Messages app, allowing a string of characters sent to a person via iMessage or SMS to crash an iPhone and cause the Messages app to crash after being opened. The bug, which requires a specific string of symbols and Arabic characters to be sent, was first noticed on reddit earlier this afternoon and has been spreading around the Internet since then.
Sending the string of characters to an iPhone results in an immediate respring, causing an iPhone to crash and quickly reboot. From there, if the Messages app was opened at a list view, the Messages app crashes automatically when you try to open it. If it was opened to the conversation where you received the message, the app will open, but attempting to go to another conversation causes Messages to crash."
How to Fix this Issue
-Sending a reply message may fix the problem.
-If Messages was opened to the conversation list view, the app will crash when you attempt to open it. You can fix this by having someone send you a message or by sending a message to yourself. There are several options for sending a message to yourself, including sending yourself a message via Siri or through the Share sheet in any app such as notes.
-Another method that may work is “sending a photo to the contact via the Photos app can allow them to access the message history and delete the conversation”
-If message was sent in a group message, have someone remove user from the group message and re-add the user.
-if customer is able to get into the effected thread, try holding a bubble>selecting more>select all>trash
-if none of these methods work, restore from a back-up from before the message was received
-if no back up is available, transfer purchases, import photos, screenshot important messages(if possible), erase and set up as new, sync content back.
-If customer have a contact or phone # that is doing this repeatedly, have customer block contact from contacting them.
How to Prevent this Issue
In order to keep customers safe from this bug, you can have them turn off lock screen and banner notifications in the Settings application.
Settings >Notifications>Messages>Turn off ‘Show on Lock Screen’
Also, turn ‘Alert Style When Unlocked’ to ‘None’
The above fix should keep the customer safe until Apple releases the update with the official bug fix.
"A new bug has been discovered in the Messages app, allowing a string of characters sent to a person via iMessage or SMS to crash an iPhone and cause the Messages app to crash after being opened. The bug, which requires a specific string of symbols and Arabic characters to be sent, was first noticed on reddit earlier this afternoon and has been spreading around the Internet since then.
Sending the string of characters to an iPhone results in an immediate respring, causing an iPhone to crash and quickly reboot. From there, if the Messages app was opened at a list view, the Messages app crashes automatically when you try to open it. If it was opened to the conversation where you received the message, the app will open, but attempting to go to another conversation causes Messages to crash."
"How to Fix this Issue
-Sending a reply message may fix the problem.
-If Messages was opened to the conversation list view, the app will crash when you attempt to open it. You can fix this by having someone send you a message or by sending a message to yourself. There are several options for sending a message to yourself, including sending yourself a message via Siri or through the Share sheet in any app such as notes.
-Another method that may work is “sending a photo to the contact via the Photos app can allow them to access the message history and delete the conversation”
-If message was sent in a group message, have someone remove user from the group message and re-add the user.
-if customer is able to get into the effected thread, try holding a bubble>selecting more>select all>trash
-if none of these methods work, restore from a back-up from before the message was received
-if no back up is available, transfer purchases, import photos, screenshot important messages(if possible), erase and set up as new, sync content back.
-If customer have a contact or phone # that is doing this repeatedly, have customer block contact from contacting them.
How to Prevent this Issue
The bug only works when the message has to be abbreviated with ‘…’. This is usually on the lock screen and main menu of Messages.app.
In order to keep customers safe from this bug, you can have them turn off lock screen and banner notifications in the Settings application.
Settings >Notifications>Messages>Turn off ‘Show on Lock Screen’
Also, turn ‘Alert Style When Unlocked’ to ‘None’
The above fix should keep the customer safe until Apple releases the update with the official bug fix."
apple bug imessage that turns off my iphone
