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IG881
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Q: Iphone 5 stuck in recovery mode

My iPhone 5 shows its stuck in recovery mode when plugged into iTunes, wont power up when its unplugged and shows the apple connect sign when its plugged in. Just replaced the battery and the issue persists. anyone have any knowledge on this issue?

iPhone 5, iOS 8.1

Posted on May 27, 2015 10:57 AM

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IG881

Q: Iphone 5 stuck in recovery mode

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  • by léonie,

    léonie léonie May 27, 2015 11:13 AM in response to IG881
    Level 10 (105,972 points)
    iCloud
    May 27, 2015 11:13 AM in response to IG881

    Have you tried this linked document?

    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

     

    Scroll down to:  If your device turns on but gets stuck during start up

     

    If your device turns on but gets stuck during start up

    You might see the Apple logo or a red or blue screen for a long time during start up. Try these steps:

    1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help.
    2. While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
    3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.

    What to do next

    Contact Apple Support to set up service if you have any of these issues:

    • You still see a black screen after charging and resetting.
    • You see a black screen, but can hear alerts, sounds, and vibrations.
    • Your screen is on, but it doesn't respond to when you tap, slide, or try other gestures.
    • You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
    • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

     

  • by Meara'ssen,

    Meara'ssen Meara'ssen Jul 7, 2015 2:35 AM in response to léonie
    Level 1 (0 points)
    Jul 7, 2015 2:35 AM in response to léonie

    You can use iTunes to exit recovery mode.

    (1) Connect your iPhone to your computer and run iTunes on your computer.

    (2) Select your iPhone from the list of buttons at the top of iTunes, then click the "Restore" button.

    (3) Wait for the backup and restore process to complete, then "restore from backup" in iTunes after the phone has been restored.

    Read Apple support for more details:

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

    NOTE: This method will fix iPhone stuck in recovery mode, but will restore the iPhone in the process. This will erase everything on the iPhone, but a backup will be created during the Restore process, allowing you to recover your data.

  • by Gemmarbb,

    Gemmarbb Gemmarbb Aug 12, 2015 9:03 PM in response to IG881
    Level 1 (0 points)
    Aug 12, 2015 9:03 PM in response to IG881

    Maybe the following steps can help to fix iPhone stuck in recovery mode:

    Step 1: Turn off your iPhone and disconnect your iPhone and computer.

    Step 2: Press "Home" button until you have your iPhone connected to the computer with the data cable. Then release the "Home" button.

    Step 3: Now you iPhone has entered recovery mode smoothly.

    Step 4: Then choose both the "Home" and "Power" button at the same time until you see a "white apple" logo on the screen. Then you can exit the recovery mode.