jorjafromperth
Level 1
(0 points)
PPurchased Frozen ages ago, have been watching it, then a,k of a sudden this error comes up.
iPad, iOS 8.3
Q: The Frozen movie I purchased has all of a sudden stopped working
Hello jorjafromperth,
Welcome to the Apple Support Communities!
I understand that you are trying to watch a movie that was purchased some time ago on your iPad, but are unable to because of an error that says the content in not authorized.
The first suggestion I have in this situation is to make sure the iPad is signed in to the same Apple ID that purchased the movie from iTunes. The following article explains how to view the Apple ID for iTunes & App Store.
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
If you are signed into the same Apple ID and are still receiving the same alert, my next suggestion would be to force restart your iPad using the instructions provided in the next attached article.
Restart your iPhone, iPad, or iPod touch - Apple Support
Have a great day,
Joe
