Cannot connect to App Store via cellular

Question

Level 1

7 points

Cannot connect to App Store via cellular

I cannot connect to the App Store using cellular data. I have confirmed that cellular is enabled on the phone and for the App Store, my iOS is up-to-date, and my time/time zone are correct. I have signed out and back in. I have powered down and back up again. I can connect via wifi, but I still can't connect via cellular. Could this be a service provider issue? I have a Verizon iPhone 6 which is able to connect, but the issue is with an AT&T iPhone 6.

Windows XP

Posted on May 27, 2015 5:28 PM

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Answer 1

panic Author

Level 1

7 points

May 28, 2015 6:06 AM in response to panic

I think it is able to connect to the App Store behind the scenes, since the badge for Updates is getting updated. Also, if I tap on the Updates button, I can briefly see the apps that have updates before the "Cannot Connect to App Store" message reappears.

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Answer 2

panic Author

Level 1

7 points

May 28, 2015 9:31 PM in response to panic

nevermind. issue resolved.

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Answer 3

n1kla5

Level 1

4 points

Jun 19, 2015 6:37 AM in response to panic

Hi. How did you solve this? Im having the same issue

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Answer 4

panic Author

Level 1

7 points

Jun 19, 2015 7:05 AM in response to n1kla5

There are actually two different places where you have to enable cellular data for the App Store: Settings > Cellular > App Store and Settings > iTunes & App Store > Use Cellular Data. One of them must have been switched off during an update or something.

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Answer 5

n1kla5

Level 1

4 points

Jun 19, 2015 7:10 AM in response to panic

tthanks a lot. Worked it out right away

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Answer 6

Pro720

Level 1

10 points

Oct 1, 2015 8:40 AM in response to panic

tthank you this helped was so upset

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