Email messages seem to be stuck in the Outbox. Why?
Why are my emails stuck in the Outbox instead of being sent?
iMac, OS X Mountain Lion (10.8.4), Lexmark Impact S305 printer
Why are my emails stuck in the Outbox instead of being sent?
iMac, OS X Mountain Lion (10.8.4), Lexmark Impact S305 printer
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
Hello Eric, thank you for responding. I have 8 different account types, 7 of them have green lights and 1 has a red light. The red light one is a Yahoo SMTP account. Clicking the "Show Detail" button for that account produces a drop down box of gobbledegook. I am not sure that I ought to have so many different accounts. I have found that switching the Mac off and then on again sometimes helps to send things from the "Outbox" but I've no idea why. At the moment everything has been delivered and the problem seems to have gone away. I have had the computer for 4 years now and I am wondering if it is time to go and have it serviced as I have problems in other areas too. Problems such as slowness in opening a program such as 'Pages' for instance or 'Aperture'.
However, thank you for your help.
Peter
You are welcome. From what you posted, the computer doesn't need to be serviced, but your software might need tweaking.
Activity Monitor – Monitor Performance Problems
Why your Mac runs slower than it should
Things you can do to resolve slowdowns see post by Kappy
6 Easy Tips to Speed Up OS X Yosemite on Your Mac
17 Reasons Why Your Mac Runs Slower Than it Should
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
Thanks again Eric.
I tried downloading Etrecheck but I cannot locate where the download actually is to open it.
You are welcome. Applications/Utilities is where mine downloaded to. It should be somewhere in the Applications folder.
Again thanks Eric. I found the download in list with the little house icon [I've no idea what it is called] and I have printed out the report herewith: and should be glad receive your comments.
Problem description:
Slowness opening applications
EtreCheck version: 2.2 (132)
Report generated 5/29/15, 8:26 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.
Hardware Information: ℹ️
iMac (27-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,3
1 2.8 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.5 (13F1077) - Time since boot: 11:44:44
Disk Information: ℹ️
WDC WD1001FALS-40Y6A0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 999.01 GB (549.90 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 999.35 GB Online
OPTIARC DVD RW AD-5680H
USB Information: ℹ️
Lexmark S300-S400 Series
TS-RDF8 Transcend
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Genieo, InstallMacAdware! [Click to remove]
More adware filesAdware! [Click to remove]
Kernel Extensions: ℹ️
/Library/Application Support/MacKeeper/AntiVirus.app
[not loaded] net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8) [Click for support]
[loaded] net.kromtech.kext.Firewall (2.3.6 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]
Startup Items: ℹ️
Qmaster: Path: /Library/StartupItems/Qmaster
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
[running] com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.amazon.music.plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.genieo.completer.download.plist Adware! [Click to remove]
[loaded] com.genieo.completer.ltvbit.plist Adware! [Click to remove]
[running] com.genieo.completer.update.plist Adware! [Click to remove]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.zeobit.MacKeeper.Helper.plist [Click for support]
User Login Items: ℹ️
MyTomTomSA Application (/Applications/MyTomTomSA.app)
iTunesHelper UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Dropbox UNKNOWN (missing value)
ElementsAutoAnalyzer Application (/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)
ElementsOrganizerRevelAgent Application (/Applications/Adobe Elements 12 Organizer.app/Contents/MacOS/ElementsOrganizerRevelAgent.app)
Launch Nikon Message Center 2 Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
Google Earth Web Plug-in: Version: 7.0 [Click for support]
Scorch: Version: 6.2.0 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions: ℹ️
Omnibar Adware! [Click to remove]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
16% WindowServer
1% Dock
1% mdworker(4)
1% fontd
0% ConnectService
Top Processes by Memory: ℹ️
468 MB kernel_task
135 MB com.apple.WebKit.WebContent(2)
90 MB Finder
61 MB Mail
57 MB Safari
Virtual Memory Information: ℹ️
104 MB Free RAM
1.85 GB Used RAM
887 MB Swap Used
Diagnostics Information: ℹ️
May 29, 2015, 08:38:07 AM Self test - passed
You have adware X 3 installed. Option one is click the Click to remove in the report.
Manual method
Malware – Adware removal – Apple Support
Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy. If you are uncertain about downloading programs, try the manual method.
Malware Guide – AdwareMedic – 10.7 and higher
Remove MacKeeper.
MacKeeper – Do Not Install (2) See SDW2001’s post
Many thanks Eric for your advice which has worked really well. My iMac is now running a whole lot better and the program has removed the adware successfully.
Peter
You are welcome.
Email messages seem to be stuck in the Outbox. Why?