Falcopebo

Level 1 (0 points)

Q: Email messages seem to be stuck in the Outbox. Why?

Why are my emails stuck in the Outbox instead of being sent?

iMac, OS X Mountain Lion (10.8.4), Lexmark Impact S305 printer

Posted on May 28, 2015 5:51 AM

I have this question too

Solved

Level 9 (72,258 points)

iTunes

A:

You have adware X 3 installed. Option one is click the Click to remove in the report.

Manual method

Malware – Adware removal – Apple Support

Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy. If you are uncertain about downloading programs, try the manual method.

Malware Guide – AdwareMedic – 10.7 and higher

Remove MacKeeper.

MacKeeper – Do Not Install

MacKeeper – Do Not Install (2) See SDW2001’s post

MacKeeper Removal

MacKeeper Removal

Get rid of Trusteer. It doesn’t work well under Mac OS.

Trusteer Rapport Uninstall

Posted on May 30, 2015 9:00 AM

Q: Email messages seem to be stuck in the Outbox. Why?

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Helpful answers

by Eric Root,Helpful

Eric Root May 28, 2015 8:53 AM in response to Falcopebo
Level 9 (72,258 points)

iTunes

May 28, 2015 8:53 AM in response to Falcopebo

Troubleshooting Apple Mail

What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.

Troubleshooting sending and receiving email messages

Troubleshooting sending email messages
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by Falcopebo,

Falcopebo May 29, 2015 2:09 AM in response to Eric Root
Level 1 (0 points)

May 29, 2015 2:09 AM in response to Eric Root

Hello Eric, thank you for responding. I have 8 different account types, 7 of them have green lights and 1 has a red light. The red light one is a Yahoo SMTP account. Clicking the "Show Detail" button for that account produces a drop down box of gobbledegook. I am not sure that I ought to have so many different accounts. I have found that switching the Mac off and then on again sometimes helps to send things from the "Outbox" but I've no idea why. At the moment everything has been delivered and the problem seems to have gone away. I have had the computer for 4 years now and I am wondering if it is time to go and have it serviced as I have problems in other areas too. Problems such as slowness in opening a program such as 'Pages' for instance or 'Aperture'.
However, thank you for your help.
Peter
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by Eric Root,Helpful

Eric Root May 29, 2015 6:41 AM in response to Falcopebo
Level 9 (72,258 points)

iTunes

May 29, 2015 6:41 AM in response to Falcopebo

You are welcome. From what you posted, the computer doesn't need to be serviced, but your software might need tweaking.

Activity Monitor – Monitor Performance Problems

Performance Guide

Why is my computer slow

Why your Mac runs slower than it should

Slow Mac After Mavericks

Things you can do to resolve slowdowns see post by Kappy

6 Easy Tips to Speed Up OS X Yosemite on Your Mac

17 Reasons Why Your Mac Runs Slower Than it Should

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.

Etrecheck – System Information
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by Falcopebo,

Falcopebo May 29, 2015 10:27 AM in response to Eric Root
Level 1 (0 points)

May 29, 2015 10:27 AM in response to Eric Root

Thanks again Eric.
I tried downloading Etrecheck but I cannot locate where the download actually is to open it.
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by Eric Root,

Eric Root May 29, 2015 11:18 AM in response to Falcopebo
Level 9 (72,258 points)

iTunes

May 29, 2015 11:18 AM in response to Falcopebo

You are welcome. Applications/Utilities is where mine downloaded to. It should be somewhere in the Applications folder.
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by Falcopebo,

Falcopebo May 29, 2015 12:56 PM in response to Eric Root
Level 1 (0 points)

May 29, 2015 12:56 PM in response to Eric Root

Again thanks Eric. I found the download in list with the little house icon [I've no idea what it is called] and I have printed out the report herewith: and should be glad receive your comments.
Problem description:
Slowness opening applications

EtreCheck version: 2.2 (132)
Report generated 5/29/15, 8:26 PM
Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.

Hardware Information: ℹ️
    iMac (27-inch, Mid 2010) (Technical Specifications)
    iMac - model: iMac11,3
    1 2.8 GHz Intel Core i5 CPU: 4-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            Empty
        BANK 1/DIMM1
            Empty
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️
    ATI Radeon HD 5750 - VRAM: 1024 MB
        iMac 2560 x 1440

System Software: ℹ️
    OS X 10.9.5 (13F1077) - Time since boot: 11:44:44

Disk Information: ℹ️
    WDC WD1001FALS-40Y6A0 disk0 : (1 TB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 999.01 GB (549.90 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 999.35 GB Online

    OPTIARC DVD RW AD-5680H

USB Information: ℹ️
    Lexmark S300-S400 Series
    TS-RDF8 Transcend
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight

Gatekeeper: ℹ️
    Mac App Store and identified developers

Adware: ℹ️
    Genieo, InstallMac Adware! [Click to remove]
    More adware files Adware! [Click to remove]

Kernel Extensions: ℹ️
        /Library/Application Support/MacKeeper/AntiVirus.app
    [not loaded]    net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8) [Click for support]
    [loaded]    net.kromtech.kext.Firewall (2.3.6 - SDK 10.8) [Click for support]

        /System/Library/Extensions
    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]

Startup Items: ℹ️
    Qmaster: Path: /Library/StartupItems/Qmaster
    Startup items are obsolete in OS X Yosemite

Problem System Launch Daemons: ℹ️
    [failed]    com.apple.wdhelper.plist

Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [failed]    com.trusteer.rapport.rapportd.plist [Click for support]

Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [running]    com.trusteer.rooks.rooksd.plist [Click for support]
    [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
    [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]

User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.amazon.music.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [loaded]    com.genieo.completer.download.plist Adware! [Click to remove]
    [loaded]    com.genieo.completer.ltvbit.plist Adware! [Click to remove]
    [running]    com.genieo.completer.update.plist Adware! [Click to remove]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.zeobit.MacKeeper.Helper.plist [Click for support]

User Login Items: ℹ️
    MyTomTomSA    Application (/Applications/MyTomTomSA.app)
    iTunesHelper    UNKNOWN Hidden (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Dropbox    UNKNOWN (missing value)
    ElementsAutoAnalyzer    Application (/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)
    ElementsOrganizerRevelAgent    Application (/Applications/Adobe Elements 12 Organizer.app/Contents/MacOS/ElementsOrganizerRevelAgent.app)
    Launch Nikon Message Center 2    Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
    ConnectService    Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Default Browser: Version: 537 - SDK 10.9
    AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.3
    Google Earth Web Plug-in: Version: 7.0 [Click for support]
    Scorch: Version: 6.2.0 [Click for support]
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7

Safari Extensions: ℹ️
    Omnibar Adware! [Click to remove]

Audio Plug-ins: ℹ️
    DVCPROHDAudio: Version: 1.3

3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Trusteer Endpoint Protection [Click for support]

Time Machine: ℹ️
    Time Machine not configured!

Top Processes by CPU: ℹ️
        16%    WindowServer
         1%    Dock
         1%    mdworker(4)
         1%    fontd
         0%    ConnectService

Top Processes by Memory: ℹ️
    468 MB    kernel_task
    135 MB    com.apple.WebKit.WebContent(2)
    90 MB    Finder
    61 MB    Mail
    57 MB    Safari

Virtual Memory Information: ℹ️
    104 MB    Free RAM
    1.85 GB    Used RAM
    887 MB    Swap Used

Diagnostics Information: ℹ️
    May 29, 2015, 08:38:07 AM    Self test - passed
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by Eric Root,Solvedanswer

Eric Root May 30, 2015 9:00 AM in response to Falcopebo
Level 9 (72,258 points)

iTunes

May 30, 2015 9:00 AM in response to Falcopebo

You have adware X 3 installed. Option one is click the Click to remove in the report.

Manual method

Malware – Adware removal – Apple Support

Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy. If you are uncertain about downloading programs, try the manual method.

Malware Guide – AdwareMedic – 10.7 and higher

Remove MacKeeper.

MacKeeper – Do Not Install

MacKeeper – Do Not Install (2) See SDW2001’s post

MacKeeper Removal

MacKeeper Removal

Get rid of Trusteer. It doesn’t work well under Mac OS.

Trusteer Rapport Uninstall
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by Falcopebo,

Falcopebo May 30, 2015 10:14 AM in response to Eric Root
Level 1 (0 points)

May 30, 2015 10:14 AM in response to Eric Root

Many thanks Eric for your advice which has worked really well. My iMac is now running a whole lot better and the program has removed the adware successfully.
Peter
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by Eric Root,

Eric Root May 30, 2015 10:26 AM in response to Falcopebo
Level 9 (72,258 points)

iTunes

May 30, 2015 10:26 AM in response to Falcopebo

You are welcome.
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