Please help with EtreCheck report - much appreciated

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Please help with EtreCheck report - much appreciated

Hello,

I have been having issues with browsing (all browsers have been tested and do the same thing) on my iMac. I get a spinning ball when I go to Facebook (not all the time, but intermittently). This happens on Yahoo, Google and other pages as well. I have had our internet provider, ATT, out to diagnose issue several times over the last 2 months. They have found the problem to be not just on ethernet, but on wireless as well. I use an Airport Express for wireless and because it provides WIFI so much faster than the router provided by AT&T, they have shut off their router's wireless capabilities. It does not seem to affect my husband's PC, however it does affect my iPad with same problems. I have deleted cookies, reset systems and tested extensions. I use Chrome most of the time. I have removed and reinstalled clean version of Chrome. I finally came upon EtreCheck and have attached the report below. Any assistance would be appreciated. Thank you!

Problem description:

All browsers run slow on Facebook, Google and other sites. This occurs on ethernet or wifi.

EtreCheck version: 2.2 (132)

Report generated 5/28/15, 8:13 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:21:0

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (307.42 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Western Digital My Passport 0820 2 TB

EFI (disk1s1) <not mounted> : 210 MB

SAY BACKUP (disk1s2) /Volumes/SAY BACKUP : 2.00 TB (839.03 GB free)

Fitbit Inc. Fitbit Base Station

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 1

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Click for support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Click for support]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Click for support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Click for support]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Click for support]

/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins

[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Click for support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

Problem System Launch Agents: ℹ️

[loaded] com.paragon.NTFS.trial.plist [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.fitbit.galileod.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Click for support]

[loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Alfred Application (/Applications/Alfred.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

iTunes Application Hidden (/Applications/iTunes.app)

ClamXav UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Messages Application (/Applications/Messages.app)

Google Drive Application (/Applications/Google Drive.app)

Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.14 [Click for support]

AdobePDFViewer: Version: 10.1.14 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

npg: Version: 4482 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6 [Click for support]

Silverlight: Version: 4.0.60831.0 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 60 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

npVMPlugin: Version: 8x8 VMPlugin_x86_64 1.3.0.0 - SDK 10.9 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: ℹ️

1Password

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 691.92 GB

Destinations:

SAY BACKUP [Local]

Total size: 2.00 TB

Total number of backups: 98

Oldest backup: 2014-05-29 07:53:43 +0000

Last backup: 2015-05-28 14:42:49 +0000

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 691.92 GB X 3)

Top Processes by CPU: ℹ️

2% WindowServer

2% launchd

1% fontd

0% taskgated

0% Fitbit Connect Menubar Helper

Top Processes by Memory: ℹ️

957 MB kernel_task

868 MB Google Chrome Helper(7)

557 MB mds_stores

262 MB Google Chrome

262 MB iTunes

Virtual Memory Information: ℹ️

9.34 GB Free RAM

6.65 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 28, 2015, 07:50:23 AM Self test - passed

May 26, 2015, 12:57:20 PM /Library/Logs/DiagnosticReports/iTunes_2015-05-26-125720_[redacted].cpu_resourc e.diag [Click for details]

May 4, 2015, 01:26:24 PM /Library/Logs/DiagnosticReports/Kernel_2015-05-04-132624_[redacted].panic [Click for details]

iMac (27-inch Mid 2011), OS X Yosemite (10.10.3)

Posted on May 28, 2015 8:50 AM

Reply

Answer 1

Best reply

MichelPM

Level 10

80,968 points

May 28, 2015 10:43 AM in response to Delmgirl

Ditch ALL Googlewares. They are ALL a serious resource hogs on the OS X system.

The additional benefit is that you'll stop Google from mining your data when you surf the web

DItch Google Chrome

https://support.google.com/chrome/answer/95319?hl=en

https://support.google.com/drive/answer/2375081?hl=en

If you do not like Apple's Safari web browser, download, install and try Mozilla FireFox, instead.

http://www.mozilla.org/en-US/firefox

The current, up-to-date version of FireFox is fully compatible with OS X and is regularly updated by the great developers of the Mozilla group.

I have, also, stopped using the Google search engine regularly (due to Google's privacy policies or lack thereof) and I now use DuckDuckGo as my default search engine.

Reply

Answer 2

MichelPM

Level 10

80,968 points

May 28, 2015 10:49 AM in response to Delmgirl

You have too many apps launching at login/startup.

These need to be pared down to 6 items or less

Add or remove automatic items

Choose Apple menu > System Preferences, then click Users & Groups.

Select your user account, then click Login Items.

Do one of the following:

Click Add ➕ below the list on the right, select an app, document, folder, or disk, then click Add.

If you don’t want an item’s windows to be visible after login, select Hide. (Hide does not apply to servers, which always appear in the Finder after login.)

Select the name of the item you want to prevent from opening automatically, then click Delete ➖ below the list on the right.

Make sure ALL applications are up to date. Make sure you are using up to date FireFox and make sure all of your Internet web plugins and extensions are all up to date.

Reply

Answer 3

SeaPapp

Level 7

26,486 points

May 28, 2015 11:07 AM in response to Delmgirl

A very simple test....uninstall FitBit, both hardware and software, it's incompatible with Yosemite. While I've not heard your specific complaint before, the fact remains that it is incompatible and could be causing your problem. If you find that it's not the cause you can reinstall if you'd like.

Reply

Answer 4

Delmgirl Author

Level 1

0 points

May 28, 2015 12:22 PM in response to Delmgirl

Thanks to you both. I have done all that you asked (it was hard to get rid of Chrome.... I liked it), but it is done. We shall see how it goes. Fitbit does not appear to be a problem. I just added it a couple of weeks ago and have had the problem for longer than that. Again, thanks for taking the time to help. I'll let you know what happens.

Reply