Video plays black audio works on iPhone 6 plus
I Recently got a new iPhone 6 plus and when playing any streaming video either YouTube or Netflix the audio plays, but the image is black. Help?
iPhone 6 Plus, iOS 8.3
I Recently got a new iPhone 6 plus and when playing any streaming video either YouTube or Netflix the audio plays, but the image is black. Help?
iPhone 6 Plus, iOS 8.3
Hello Josehead,
Welcome to the Apple Support Communities!
I understand that you are experiencing an issue with video playback on two specific applications.
To begin troubleshooting this situation, I would first recommend forcing the affected apps to close by following the instructions located in the attached article below.
Force an app to close in iOS - Apple Support
Once the affected applications have been closed, the next step I would recommend would be to restart your iPhone as described in the next attached article.
Restart your iPhone, iPad, or iPod touch - Apple Support
After restarting, launch these applications and test video playback. If the issue continues, please let me know.
Have a great day,
Joe
Video plays black audio works on iPhone 6 plus