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Video plays black audio works on iPhone 6 plus

I Recently got a new iPhone 6 plus and when playing any streaming video either YouTube or Netflix the audio plays, but the image is black. Help?

iPhone 6 Plus, iOS 8.3

Posted on May 28, 2015 8:29 AM

Reply
1 reply

May 30, 2015 8:44 AM in response to Josehead

Hello Josehead,


Welcome to the Apple Support Communities!


I understand that you are experiencing an issue with video playback on two specific applications.


To begin troubleshooting this situation, I would first recommend forcing the affected apps to close by following the instructions located in the attached article below.


Force an app to close in iOS - Apple Support


Once the affected applications have been closed, the next step I would recommend would be to restart your iPhone as described in the next attached article.


Restart your iPhone, iPad, or iPod touch - Apple Support


After restarting, launch these applications and test video playback. If the issue continues, please let me know.


Have a great day,

Joe

Video plays black audio works on iPhone 6 plus

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