Flashing status light/can't mount on iTunes

Question

Level 1

45 points

Flashing status light/can't mount on iTunes

I have an AppleTV 2nd generation. Purchased 02/2011--AppleCare expired. Today the status light is flashing and I can't get to main menu. I plugged and unplugged it. I removed and reconnected the HDMI cable. All I get is the Apple logo. I tried resetting from the remote--no luck. Status light flashes rapidly, got "no signal" box on TV screen, then returns to slower flash and back to Apple logo. I tried attaching the unit to my computer and iTunes. The instructions said to use a micro-USB cable which I did not think I had. Then I read on one of these discussions boards that this is the cable that comes with a camera, so mine fit and I used that. But the AppleTV does not mount on iTunes. I am assuming it should do so like my iPhone and iPad. Correct? Any advice would be appreciated. Is it time for a new AppleTV?

Apple TV (2nd generation)

Posted on May 28, 2015 9:22 AM

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Answer 1

May 28, 2015 12:38 PM in response to LHM

If your Apple TV fails to restore through iTunes……..

Check that you have correctly followed the instructions for your model of Apple TV.
If not already, try using a powered USB port.
Repeat the process but this time try connecting the cable while iTunes is closed.
Repeat the process with another cable.
Try restoring the Apple TV on another computer in another location.

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Answer 2

LHM Author

Level 1

45 points

May 31, 2015 7:44 AM in response to Winston Churchill

Thanks Winston, but no luck. I tried all of the above. I know the cable is connecting to computer as the status light on AppleTV is flashing when connected. But no show on iTunes. All I get when connected to TV is the Apple logo--the one you usually see when updating. It is not the picture of an AppleTV, USB cable, and iTunes logo. I used two different cables--both came with cameras. I wonder if there is something different about these cables than other micro-USB cables?

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Answer 3

vazandrew

Level 8

40,348 points

May 31, 2015 12:39 PM in response to LHM

If the cable is only for charging it won't work, or it may only be designed to use with the camera. Try a fresh cable, and one that allows data transfer, or take it to Apple to have them restore.

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