Why is my Mac saying "Your computer shutdown because of a problem"

Question

Level 1

9 points

Why is my Mac saying "Your computer shutdown because of a problem"

Hi, I bought a refurb 2012 Mac mini core i5 with 8 giga memory with the regular Harddisk....Mavericks, that came from Apple this last september from the Apple online store.

Recently most of the times when I turn it on, on login a box come up saying "Your computer shutdown because of a problem". When I'm log with the admin account I can see the report. It wasn't doing this before...From what I read on the net, it is a kernel panic...I couldn't find a lot of troubleshooting on this. The last software I installed was screenflick, which is a screen recording and it records system audio but I think it installed sound flower...Would this be a coincidence?

What are the steps that I could take to see if I'm having hardware issues? I tried to start the computer in safe mode, but it took forever I gave up, I'm not sure if I'm doing something wrong...

Any help will be fully appreciated...

Mac mini (Late 2012), OS X Mavericks (10.9.4), bought sept 2014

Posted on May 28, 2015 12:07 PM

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Answer 1

lllaass

Level 10

210,411 points

May 28, 2015 12:31 PM in response to monick

If a kernel panic log it post it here

Mac OS X: How to log a kernel panic

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Answer 2

Linc Davis

Level 10

209,541 points

May 28, 2015 1:56 PM in response to monick

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 3

monick Author

Level 1

9 points

May 28, 2015 3:40 PM in response to Linc Davis

Here is the panic, started with kernel and ended with .panic.

Thu May 28 00:51:27 2015

panic(cpu 0 caller 0xffffff80037626f2): "hfs_vnop_reclaim: vp points to wrong cnode (vp=0xffffff8025532780 cp->c_vp=0 cp->c_rsrc_vp=0)\n"@/SourceCache/xnu/xnu-2422.115.14/bsd/hfs/hfs_cnode.c:909

Backtrace (CPU 0), Frame : Return Address

0xffffff810f893b80 : 0xffffff8003423139

0xffffff810f893c00 : 0xffffff80037626f2

0xffffff810f893c40 : 0xffffff8003600bc0

0xffffff810f893c90 : 0xffffff80035dd178

0xffffff810f893ce0 : 0xffffff80035dc740

0xffffff810f893d20 : 0xffffff80035dcca0

0xffffff810f893db0 : 0xffffff80035e5ae7

0xffffff810f893e10 : 0xffffff80035de0ca

0xffffff810f893e50 : 0xffffff80037df58a

0xffffff810f893ec0 : 0xffffff80037ede88

0xffffff810f893f50 : 0xffffff8003841a23

0xffffff810f893fb0 : 0xffffff80034f4c86

BSD process name corresponding to current thread: launchd

Mac OS version:

13F1077

Kernel version:

Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64

Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA

Kernel slide: 0x0000000003200000

Kernel text base: 0xffffff8003400000

System model name: Macmini6,1 (Mac-031AEE4D24BFF0B1)

System uptime in nanoseconds: 160782791798059

last loaded kext at 53245056099583: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f84224000, size 20480)

last unloaded kext at 53445530377724: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f84224000, size 16384)

loaded kexts:

com.Cycling74.driver.Soundflower 1.6.2

com.apple.filesystems.smbfs 2.0.3

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOBluetoothSerialManager 4.2.7f4

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AGPM 100.14.34

com.apple.driver.ApplePlatformEnabler 2.0.9d7

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.AppleIntelHD4000Graphics 8.2.8

com.apple.driver.AppleHDA 2.6.3f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelFramebufferCapri 8.2.8

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleIRController 325.7

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AppleSDXC 1.5.2

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBXHCI 683.4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.security.quarantine 3

com.apple.nke.applicationfirewall 153

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothFamily 4.2.7f4

com.apple.iokit.IOSurface 91.2

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.iokit.IOAcceleratorFamily2 98.26

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.kext.triggers 1.0

com.apple.driver.AppleUSBHIDMouse 180.9

com.apple.driver.AppleHIDMouse 180.9

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.3.1

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 686.4.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 7

com.apple.security.sandbox 278.11.2

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOReportFamily 23

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

System Profile:

Model: Macmini6,1, BootROM MM61.0106.B04, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.7f1

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.7f4 15112, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Optical USB Mouse

USB Device: Apple Keyboard

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: Intuos PTS

Thunderbolt Bus: Mac mini, Apple Inc., 23.4

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Answer 4

Linc Davis

Level 10

209,541 points

May 28, 2015 3:53 PM in response to monick

Do you back up with Time Machine to a Time Capsule or other network device? Did the panics happen before you installed "Soundflower?"

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Answer 5

monick Author

Level 1

9 points

May 28, 2015 4:00 PM in response to Linc Davis

Hi, I don't use the time machine or time capsule, but I have a seagate external driver attached in the usb port, which I plugged on the mini, been using since september, but the seagate doesn't have any software installed, I just put files in there...

The only things I remember installing around the time that this has been happening was the Screenflick software...and it records audio system, and I think it installed soundflower...because I had sound flower before, months ago, but I uninstalled because it wasn't working. I had a tryout of Movavi , but I think I uninstalled when the tryout ran out....

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