My MacBook Pro has started running slow

Question

Level 1

0 points

My MacBook Pro has started running slow

Can anyone help?

I have started to experienced my MacBook Pro significantly slowing down.

I have recently installed Yosemite, My first thoughts was that the new OS was too much for my laptop I found the 35 pager thread that recommended etrecheck and post the results in a new discussion. I know there are some things I need to clean up too and have deleted significant amounts.

Problem description:

Sudden and significant unexplained slow-down of my MacBook Pro.
I get a lot of spinning pinwheels just opening and closing applications.
Installed Yosemite.

LexSchellings can you possibly help. Looking at past forums you have been looking at etrechecks.

Any help to prolong the life of my Mac would be amazing.

Thank you all in advance.

EtreCheck version: 2.2 (132)

Report generated 5/28/15, 6:48 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 173 - SN = W02235XFFD3LC

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10 (14A389) - Time since boot: 0:55:7

Disk Information: ℹ️

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 749.30 GB (171.00 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS31N

USB Information: ℹ️

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

uTorrent UNKNOWN (missing value)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

NP_2020Player_WEB: Version: 6.0.0.11 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 75 Check version

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

7% Safari

5% com.apple.WebKit.WebContent(5)

3% WindowServer

3% hidd

1% AppleSpell

Top Processes by Memory: ℹ️

754 MB com.apple.WebKit.WebContent(5)

710 MB kernel_task

164 MB mdworker(11)

147 MB Safari

115 MB mds_stores

Virtual Memory Information: ℹ️

1.71 GB Free RAM

6.29 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 28, 2015, 05:49:59 PM Self test - passed

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10)

Posted on May 28, 2015 11:00 AM

Reply

Answer 1

Linc Davis

Level 10

209,649 points

May 28, 2015 11:50 AM in response to MacBookCrush

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply

Answer 2

MadMacs0

Level 5

5,227 points

May 28, 2015 1:16 PM in response to MacBookCrush

You say you recently installed Yosemite but it's a seven month old version (10.10), so I'm not sure how that could have happened. Version 10.10.3 has been out since April and you really need to have that installed to gain maximum benefit from the performance improvements, bug fixes and security updates provided. Run Software Update until it tells you there are no more updates available for you.

Reply

Answer 3

MacBookCrush Author

Level 1

0 points

May 28, 2015 3:53 PM in response to MadMacs0

Macs0,

I have ran the updates and will run another report. I will see if the updates have improved my system in the morning.

Thanks for the help.

Reply

Answer 4

MacBookCrush Author

Level 1

0 points

May 29, 2015 2:57 PM in response to Linc Davis

After doing some serious house keeping and updating my OS it has improved apart from the time it takes to reboot my system to the point i log in and then for my desktop to be visible. I have attached another report if this helps. over the weekend i will view the log and post a copy.

I have highlighted in pink programs that i have tried to remove be still are visible on the report.

EtreCheck version: 2.2 (132)

Report generated 5/29/15, 10:50 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 174 - SN = W02235XFFD3LC

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:3:33

Disk Information: ℹ️

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 749.30 GB (178.05 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS31N

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support] -------- I have tried to remove this.

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

[loaded] com.bittorrent.uTorrent.plist [Click for support] -------- I have tried to remove this.

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support] -------- I have tried to remove this.

[running] com.spigot.SearchProtection.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

uTorrent UNKNOWN (missing value) -------- I have tried to remove this.

CleanMyMac 3 Menu UNKNOWN (missing value) -------- I have tried to remove this.

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

NP_2020Player_WEB: Version: 6.0.0.11 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 75 Check version

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

6% mds

5% WindowServer

4% hidd

3% Safari

3% com.apple.WebKit.WebContent

Top Processes by Memory: ℹ️

589 MB kernel_task

221 MB com.apple.WebKit.WebContent

98 MB mdworker(8)

90 MB mds_stores

90 MB Finder

Virtual Memory Information: ℹ️

5.05 GB Free RAM

2.95 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 29, 2015, 10:44:14 PM Self test - passed

Reply

Answer 5

Linc Davis

Level 10

209,649 points

May 29, 2015 3:08 PM in response to MacBookCrush

You've posted information that I didn't ask for and don't want, and you haven't posted the information that I did ask for and do want.

Reply

Answer 6

OGELTHORPE

Level 9

57,317 points

May 29, 2015 3:25 PM in response to MacBookCrush

The uTorrent application should be deleted. It is an open invitation to malware.

CleanMyMac3 should be deleted. You do not need it and it may well do harm to your MBP and be a contributor to poor performance. Go to the developers web site for uninstall instructions.

Ciao.

Reply

Answer 7

MacBookCrush Author

Level 1

0 points

May 29, 2015 3:27 PM in response to Linc Davis

I am a little unsure on the information that you require. PFB the log from pressing restart to shutting down. This happens as normal and feel there is no issue here. But just for your SA.

I will post an extract form the slowest part of start up in a separate reply.

29/05/2015 23:15:58.993 Console[598]: Marker - 29 May 2015 23:15:58

29/05/2015 23:16:06.286 warmd[54]: [_bootcachectl_playlist_for_file:3202] Unable to generate playlist for file: 2 No such file or directory

29/05/2015 23:16:06.326 warmd[54]: [_bootcachectl_playlist_for_file:3202] Unable to generate playlist for file: 2 No such file or directory

29/05/2015 23:16:08.672 WindowServer[155]: CGXGetConnectionProperty: Invalid connection 64795

29/05/2015 23:16:08.673 WindowServer[155]: CGXGetConnectionProperty: Invalid connection 64795

29/05/2015 23:16:08.674 WindowServer[155]: CGXGetConnectionProperty: Invalid connection 64795

29/05/2015 23:16:08.682 loginwindow[88]: Login Window point of no return

29/05/2015 23:16:08.690 CoreServicesUIAgent[302]: unexpected message <OS_xpc_error: <error: 0x7fff77b83c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff77b83f70> { length = 18, contents = "Connection invalid" }

}>

29/05/2015 23:16:08.693 CoreServicesUIAgent[302]: unexpected message <OS_xpc_error: <error: 0x7fff77b83c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff77b83f70> { length = 18, contents = "Connection invalid" }

}>

29/05/2015 23:16:08.694 com.apple.xpc.launchd[1]: (com.apple.lateragent[385]) Service exited due to signal: Killed: 9

29/05/2015 23:16:08.706 loginwindow[88]: ERROR | -[SessionLogoutManager allPrivateProcesses] | No LS dictionary found for LSASN: LSASN:{hi=0x0;lo=0x8008}

29/05/2015 23:16:08.698 com.apple.xpc.launchd[1]: (com.apple.MailServiceAgent[637]) Service exited due to signal: Killed: 9

29/05/2015 23:16:08.707 loginwindow[88]: ERROR | -[SessionLogoutManager allPrivateProcesses] | No LS dictionary found for LSASN: LSASN:{hi=0x0;lo=0xf00f}

29/05/2015 23:16:08.707 loginwindow[88]: ERROR | -[SessionLogoutManager allPrivateProcesses] | No LS dictionary found for LSASN: LSASN:{hi=0x0;lo=0x12012}

29/05/2015 23:16:08.710 UserEventAgent[39]: Captive: [UserAgentDied:143] User Agent @port=75783 Died

29/05/2015 23:16:08.715 sharingd[271]: 23:16:08.714 : SIGTERM received, shutting down.

29/05/2015 23:16:08.719 lsuseractivityd[286]: [SFActivityAdvertiser] ERROR: lost XPC connection

29/05/2015 23:16:08.720 lsuseractivityd[286]: [SFContinuityScanManager] ERROR: lost XPC connection

29/05/2015 23:16:08.755 com.apple.xpc.launchd[1]: (com.apple.AirPlayUIAgent[241]) Service exited due to signal: Killed: 9

29/05/2015 23:16:08.755 com.apple.xpc.launchd[1]: (com.apple.iTunesHelper.4576[348]) Service exited with abnormal code: 1

29/05/2015 23:16:08.755 com.apple.xpc.launchd[1]: (com.apple.internetaccounts[299]) Service exited due to signal: Killed: 9

29/05/2015 23:16:08.756 com.apple.xpc.launchd[1]: (com.apple.coreservices.uiagent[302]) Service exited due to signal: Killed: 9

29/05/2015 23:16:08.756 com.apple.xpc.launchd[1]: (com.apple.UserEventAgent-Aqua[227]) Service exited due to signal: Killed: 9

29/05/2015 23:16:08.760 com.apple.xpc.launchd[1]: (com.apple.cloudphotosd[351]) Service exited due to signal: Killed: 9

29/05/2015 23:16:08.817 sharingd[653]: 23:16:08.816 : Starting Up...

29/05/2015 23:16:08.820 sharingd[653]: 23:16:08.819 : Device Capabilities (Handoff:YES, Instant Hotspot:YES, AirDrop:YES, Legacy AirDrop:YES, Remote Disc:NO)

29/05/2015 23:16:08.946 sessionlogoutd[655]: sessionlogoutd Launched

29/05/2015 23:16:09.208 sessionlogoutd[655]: DEAD_PROCESS: 88 console

29/05/2015 23:16:09.764 shutdown[656]: reboot by aaron_crush:

29/05/2015 23:16:09.764 shutdown[656]: SHUTDOWN_TIME: 1432937769 763708

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