Can't backup my phone to iCloud

Hi mdebahy,

Welcome to the Apple Support Communities!

I understand that you are not able to backup your iPhone to the iCloud and are receiving an alert that verification failed. It sounds to me as if your email address may not be verified. If this is the case, please follow the steps outlined in the attached article to resolve this situation.

Get help backing up your device in iCloud - Apple Support

I see a message that my device cannot back up without a verified email address

1. Go to My Apple ID.
2. Select Manage your Apple ID and sign in.
3. Update the email address listed in your account. Apple will send a verification email to the updated address. Didn’t get the verification email?

Best regards,

Joe

Hello mdebahy,

I understand that your email address is verified but you still have the same issue. Due to the nature of your issue you may find more information by using another one of Apple's support resources.

https://getsupport.apple.com/GetproductgroupList.action

Regards,

Joe