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My MacBook will not let me log on. It flickers then flashes a grey screen and returns back to the password screen. I have shutdown the computer, restarted it and tried in the "Safe Mode". The issue remains. Any helpful hints on how to fix?

My MacBook Pro 2012 will not let me log on. Every time I input my password it loads then flickers, flashes a grey screen then returns back the to password screen. I have Shutdown it down, restarted it, and entered in "Safe Mode" but the issue remains. I am located in Misawa, Japan and do not have a Apple Store to take it into. Any ideas on how to fix the issue? Will a Factory Reset fix the problem?

MacBook Pro (13-inch Mid 2012)

Posted on May 28, 2015 5:31 PM

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8 replies

May 29, 2015 5:53 AM in response to DVS1989

Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.

Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.

When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

If there's no change, see below.

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

May 28, 2015 7:11 PM in response to DVS1989

Please read this whole message before doing anything.

The easiest way by far to recover is to restore the startup volume from a backup that predates the issue. If you can't do that or don't want to, the following shortcut works sometimes. There's no assurance that it will work in your case. It's only suitable for advanced users. I can't offer instructions any more detailed than those below.

Back up all data if you haven’t already done so. There are ways to back up, even if you can’t log in. Ask for guidance if you need it. Do not attempt this procedure unless you have a current backup of all data.

Briefly, you need to rename the following folder:

/Library/Preferences

If you already know how to do that, you can skip the rest of this message. Do it, and try again to log in.

Step 1

Start up in single-user mode by holding down the key combination command-S at the startup chime. If you’re using an external USB keyboard, it must be plugged directly into a built-in port on the Mac, not into a hub. Release the keys when you see a black screen with scrolling white text. In this mode, there’s no graphical interface; just a command line. Initially, you can’t make any changes to files.

Step 2

When the text stops scrolling, and you see a line ending in a pound sign (“#”), type the following command:

mount -uw /

You must type the command exactly as given, with no mistakes.

Press the return key.

Step 3

Enter the following command:

mv /L*/Preferences /Library/Preferences.old

Again, you must get it exactly right.

Step 4

Enter the command:

exit

Press return. The text will start scrolling again, and then the system will restart. Try again to log in. If successful, you can experiment with restoring some of the contents of the Preferences folder from a backup, or if necessary, from the renamed folder Preferences.old, although you may have trouble with permissions if you do the latter. Otherwise, just recreate all system-wide settings and delete Preferences.old by dragging it to the Trash.

May 29, 2015 7:55 PM in response to DVS1989

The startup drive is failing.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

My MacBook will not let me log on. It flickers then flashes a grey screen and returns back to the password screen. I have shutdown the computer, restarted it and tried in the "Safe Mode". The issue remains. Any helpful hints on how to fix?

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