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search.conduit

When I open up the internet app Chrome, the web address bar displays search.conduit. I am told this is what is causing delays and lagging on my computer. How do I remove?

MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9.5)

Posted on May 28, 2015 9:54 PM

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Posted on May 28, 2015 9:56 PM

Click here and follow the instructions.


(128025)

3 replies

May 28, 2015 9:57 PM in response to Jewels8207

If Safari is not affected, you may have installed a malicious Chrome extension such as "News Ticker Remover." Remove all extensions you don't know you need. If in doubt, remove all of them.

If Safari is affected, see below.

You may have installed the "Trovi," "Conduit," or "SearchProtect" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

Back up all data before making any changes.

Besides the files listed in the linked support article, you may also need to remove these files in the same way:

~/Library/Application Support/Firefox/searchplugins/MyBrand.xml
~/Library/Application Support/Google/Chrome/External Extensions/fjadmdmahkpbhgbmmkiiaanlnlekelmn.json
~/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/deacruzemiliano@outlook.com

Note that when you go to remove the "SearchProtect" app in the Applications folder, you may find instead a subfolder named "SearchProtect" with several apps inside it. Remove that subfolder together with all its contents.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic," "CNET Download," or "SourceForge." Never visit any of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

"SearchProtect" may be distributed along with two other applications: "MacKeeper," which is a scam, and "ZipCloud," which, if not actually a scam, has a dubious reputation. Ask if you need instructions to remove those items.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

May 28, 2015 10:26 PM in response to Linc Davis

It turned out both Safari and Chrome were affected. I have not wanted to upgrade to Yosemite just yet so I went into the preferences and made modifications. I then closed the web browsers completely out and then reopened and they both appear back to normal and better than ever.


If you have any other great tricks or ideas to help speed up my Mac, I am open to them as I use my computer daily for work and live off of it.


Thank you kindly!

search.conduit

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