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Q: Updates and Purchases pages display "Cannot connect to the App Store"

HI! I'm using a MacBook Air, early 2014 version. It's running on OS X 10.10.2. I was going to update to 10.10.3, but upon clicking the "Updates" tab in the App Store, it displayed this:

Screen Shot 2015-05-29 at 5.43.33 PM.png

The same was displayed on the purchases tab. However, the other pages, all load. I have already emailed Apple and have tried their suggested solutions, none of have worked. Has anyone else experienced this? Or does anyone know how to fix this? Thanks a lot!

iPad Air, OS X Yosemite (10.10.2)

Posted on May 29, 2015 3:17 AM

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Q: Updates and Purchases pages display "Cannot connect to the App Store"

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  • Helpful answers

  • by Hina_Modh,

    Hina_Modh Hina_Modh May 29, 2015 4:22 AM in response to nmlf
    Level 1 (0 points)
    May 29, 2015 4:22 AM in response to nmlf

    Hiya I'm having this problem too. Somehow updated 2 apps but still not loading up and sometimes comes up with that same message

  • by Linc Davis,

    Linc Davis Linc Davis May 29, 2015 8:02 AM in response to nmlf
    Level 10 (207,978 points)
    Applications
    May 29, 2015 8:02 AM in response to nmlf

    have tried their suggested solutions

    And those were?

  • by nmlf,

    nmlf nmlf May 29, 2015 7:56 PM in response to Linc Davis
    Level 1 (0 points)
    May 29, 2015 7:56 PM in response to Linc Davis

    "

    Make sure you’re using the most current version of iTunes Store. To check, take these steps:

     

    1. Open iTunes.

     

    2. From the iTunes menu, choose About iTunes.

     

    3. If your version isn’t 11 or above, download the latest version for free here: http://www.apple.com/itunes/download

     

    If you use Safari, make sure you’re running the latest version. To check, follow these steps:

     

    1. Open Safari.

     

    2. From the Safari menu, choose About Safari. The version number will display:

     

    • If your Mac is running OX X v10.9, your Safari version should be 7.0.

    • If your Mac is running OS X v10.7 or OS X v10.8, your Safari version should be 6.1.

    • If your Mac is running OS X v10.6.8, Safari should be 5.1.10.

    • If your Mac is running OS X v10.5.8, Safari should be 5.0.6.

     

    To update Safari, go to the Apple menu and choose Software Update.

     

    If you have a firewall, your settings may be blocking iTunes from connecting to your computer. It’s simple to check your firewall settings:

     

    1. From the Apple menu, choose System Preferences.

    2. Click Security & Privacy.

    3. Click the Firewall tab.

    4. Click the lock and enter your admin password.

    5. Select Automatically allow signed software to receive incoming connections.

    6. Restart your computer and check if you can connect to iTunes."

  • by nmlf,

    nmlf nmlf May 31, 2015 3:39 AM in response to Linc Davis
    Level 1 (0 points)
    May 31, 2015 3:39 AM in response to Linc Davis

    I just did all the suggested solutions in that link, but none worked.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 1, 2015 7:11 AM in response to nmlf
    Level 10 (207,978 points)
    Applications
    Jun 1, 2015 7:11 AM in response to nmlf

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by al vincent,

    al vincent al vincent Jun 1, 2015 6:03 PM in response to nmlf
    Level 1 (0 points)
    Jun 1, 2015 6:03 PM in response to nmlf

    I am having the same exact problem. Wondering why only Purchase and Update tab. This was working before. Hopefully a solution will come soon.

  • by karlusmarkus,

    karlusmarkus karlusmarkus Jun 1, 2015 8:29 PM in response to nmlf
    Level 1 (0 points)
    Jun 1, 2015 8:29 PM in response to nmlf

    I am having the same issues as well.

     

    Before it happened I was updating XCode App. Then, next time I checked app store... I cannot view my 'updates' section.Screen Shot 2015-06-02 at 11.26.41 am.png

     

    I deleted the XCode App but it's still like this. I still have 1 update to do but I cannot view the thing.