I am using the Mac Pro 2013 but everytime I startup iTunes it freezes my system. I have reinstalled the OS X already but the problem still exist!! Can someone help?!
Mac Pro (Late 2013), OS X Yosemite (10.10.3)
When it next happens note the exact time. Then open the Console app in Finder>Applications?Utilities and look for log entries at that time. Post suspicious ones here.
I am not sure this is the correct log from the Console app:
May 30 00:39:30 YUIs-Mac-Pro.local Adobe Desktop Service[387]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE0ENS_8Rijndael3EncEEENS_14CBC_EncryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
May 30 00:39:30 YUIs-Mac-Pro.local Adobe Desktop Service[387]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
May 30 00:39:33 --- last message repeated 5 times ---
May 30 00:39:33 YUIs-Mac-Pro.local Adobe Desktop Service[387]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
May 30 00:39:33 YUIs-Mac-Pro.local Adobe Desktop Service[387]: 0 CarbonCore 0x93ca8291 ___Gestalt_SystemVersion_block_invoke + 135
May 30 00:39:33 YUIs-Mac-Pro.local Adobe Desktop Service[387]: 1 libdispatch.dylib 0x91f860b5 dispatch_once_f + 251
May 30 00:39:33 YUIs-Mac-Pro.local Adobe Desktop Service[387]: 2 libdispatch.dylib 0x91f870d8 dispatch_once + 31
May 30 00:39:33 YUIs-Mac-Pro.local Adobe Desktop Service[387]: 3 CarbonCore 0x93c2169d _Gestalt_SystemVersion + 1050
May 30 00:39:33 YUIs-Mac-Pro.local Adobe Desktop Service[387]: 4 CarbonCore 0x93c207c0 Gestalt + 150
May 30 00:39:33 YUIs-Mac-Pro.local Adobe Desktop Service[387]: 5 UpdaterCore 0x07cf7780 _ZN3esd11SystemUtils20GetOSPlatformVersionEv + 48
May 30 00:39:33 YUIs-Mac-Pro.local Adobe Desktop Service[387]: 6 UpdaterCore 0x07c48653 _ZN25ThreadGetAvailableUpdates16ThreadWebFeedURL12GetOSVersionEb + 193
May 30 00:39:34 YUIs-Mac-Pro.local storeassetd[434]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fcf655028e0> connection from pid 432 with interface <AssetServiceInterface: 0x7fcf65502350> (PID 432)
May 30 00:39:34 YUIs-Mac-Pro.local cloudphotosd[358]: New connection request from 390
May 30 00:39:34 YUIs-Mac-Pro.local storeassetd[434]: addOperation <UpdateOperation: 0x7fcf650067a0>{name = '(null)'}
May 30 00:39:34 YUIs-Mac-Pro.local com.apple.photomoments[437]: Photomoments process awakened.
May 30 00:39:34 YUIs-Mac-Pro.local storedownloadd[312]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facf78008c0> connection from pid 434 with interface <DownloadServiceInterface: 0x7facf7801c40> (PID 434)
May 30 00:39:34 YUIs-Mac-Pro.local storedownloadd[312]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facf26007e0> connection from pid 434 with interface <DownloadServiceInterface: 0x7facf2600c40> (PID 434)
May 30 00:39:34 YUIs-Mac-Pro.local storeassetd[434]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fcf65401280> connection from pid 312 with interface <AssetServiceInterface: 0x7fcf65405990> (PID 312)
May 30 00:39:34 YUIs-Mac-Pro.local cloudphotosd[358]: Media stream daemon starting...
May 30 00:39:35 YUIs-Mac-Pro kernel[0]: Sandbox: com.apple.photom(437) deny mach-lookup com.apple.CrashReporterSupportHelper
May 30 00:39:35 YUIs-Mac-Pro.local com.apple.photomoments[437]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7fb8d1e09160 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}
May 30 00:39:35 YUIs-Mac-Pro kernel[0]: Sandbox: com.apple.geod(441) deny mach-lookup com.apple.CrashReporterSupportHelper
May 30 00:39:35 YUIs-Mac-Pro.local com.apple.geod[441]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7fbfb2c00170 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}
May 30 00:39:35 YUIs-Mac-Pro.local filecoordinationd[311]: sandboxing denied subscription to progress on category com.apple.cpl.eg6wkpo1rpywhloxn+0yvg (bundle id com.apple.cloudphotosd, C8FF137E-1685-48D9-B816-29B39EFEE562)
May 30 00:39:36 YUIs-Mac-Pro com.apple.xpc.launchd[1] (com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37 a23d420d[329]): Service exited with abnormal code: 111
May 30 00:39:43 YUIs-Mac-Pro.local Adobe Desktop Service[387]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE0ENS_8Rijndael3EncEEENS_14CBC_EncryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
May 30 00:39:43 YUIs-Mac-Pro.local Console[445]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable
May 30 00:39:44 YUIs-Mac-Pro.local com.apple.SecurityServer[77]: Session 100007 created
May 30 00:39:47 YUIs-Mac-Pro.local cloudphotosd[358]: <MSASStateMachine: 0x7f97f2714170>: Successfully checked for changes updates.
May 30 00:39:49 YUIs-Mac-Pro.local garcon[416]: Invalidating watch set.
May 30 00:39:49 YUIs-Mac-Pro.local garcon[416]: Watch set is now: {(
file:///Users/JAMESKWAN/Dropbox/
)}.
May 30 00:39:50 YUIs-Mac-Pro.local Dropbox[353]: ICARegisterForEventNotification-Has been deprecated since 10.5. Calls to this function in the future may crash this application. Please move to ImageCaptureCore
May 30 00:40:02 YUIs-Mac-Pro kernel[0]: Sandbox: secinitd(289) deny ipc-posix-shm-read-data /tmp/com.apple.csseed.127
May 30 00:40:06 YUIs-Mac-Pro.local mds_stores[175]: (/private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T)(Error) IndexSDB in __db2_deserialize_cache_block_invoke:invalid sdb page in cache 4205
May 30 00:40:20 YUIs-Mac-Pro com.apple.xpc.launchd[1] (com.apple.imdmessageservices.IMDMessageServicesAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
May 30 00:40:20 YUIs-Mac-Pro com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
May 30 00:40:21 YUIs-Mac-Pro.local mapspushd[362]: 2015-05-30 00:40:21.419, 362, 21705d40, [MapsAnnouncements]: Failed to load announcements document: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7ff82a900fc0 {NSUnderlyingError=0x7ff82201b740 "The request timed out.", NSErrorFailingURLStringKey=https://gspe35-ssl.ls.apple.com/config/announcements?hardware=MacPro6,1&lang=en& os=osx&os_build=14D136&os_version=10.10.3, NSErrorFailingURLKey=https://gspe35-ssl.ls.apple.com/config/announcements?hardware=MacPro6,1&lang=en& os=osx&os_build=14D136&os_version=10.10.3, NSLocalizedDescription=The request timed out.}
May 30 00:40:21 YUIs-Mac-Pro.local storeaccountd[365]: ADI: {
"Cache-Control" = "no-transform, max-age=14400";
Connection = "keep-alive";
"Content-Encoding" = gzip;
"Content-Length" = 21215;
"Content-Type" = "text/xml; charset=UTF-8";
Date = "Fri, 29 May 2015 16:40:21 GMT";
"Last-Modified" = "Fri, 29 May 2015 16:28:54 GMT";
Server = "ATS/4.1.0";
"Strict-Transport-Security" = "max-age=31536000";
Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent";
"X-Apple-ATS-Cache-Key" = "/init.itunes.apple.com/80/WebObjects/MZInit.woa/wa/initiateSession/MacAppStore /2.0%20/143463-2/13/https/itspod=19?ix=5";
"X-Apple-Partner" = "origin.0";
"apple-timing-app" = "28 ms";
"x-apple-aka-ttl" = "Generated Fri May 29 09:28:54 PDT 2015, Expires Fri May 29 15:08:54 PDT 2015, TTL 20400s";
"x-apple-application-instance" = 4102;
"x-apple-application-site" = NWK;
"x-apple-jingle-correlation-key" = S6WSLGJVBNRQGDHWPSNCZL3H3Y;
"x-apple-max-age" = 14400;
"x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/initiateSession?ix=5&user AgentCacheKey=MacAppStore%2f2.0%20";
"x-apple-request-store-front" = "143463-2,13";
"x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/initiateSession?ix=5&userAgentCacheKey=MacAppStore%2 f2.0%20";
"x-webobjects-loadaverage" = 0;
}
May 30 00:40:22 YUIs-Mac-Pro.local storeaccountd[365]: ADI: {
"Access-Control-Allow-Origin" = "*";
"Cache-Control" = "private, max-age=60";
Connection = "keep-alive";
"Content-Length" = 2;
"Content-Type" = "application/json; charset=UTF-8";
Date = "Fri, 29 May 2015 16:40:22 GMT";
Expires = "Fri, 29 May 2015 16:41:22 GMT";
"Strict-Transport-Security" = "max-age=31536000";
Vary = "X-Apple-Store-Front,X-Dsid,Cookie";
"access-control-allow-credentials" = true;
"apple-timing-app" = "0 ms";
"x-apple-application-instance" = 10416;
"x-apple-application-site" = NWK;
"x-apple-jingle-correlation-key" = 22MVX3YBBT6F4PWIP5KJB3FGXI;
"x-webobjects-loadaverage" = 1;
}
May 30 00:40:41 YUIs-Mac-Pro com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
May 30 00:40:53 YUIs-Mac-Pro.local CoreServicesUIAgent[371]: unexpected message <OS_xpc_error: <error: 0x7fff763eac60> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff763eaf70> { length = 18, contents = "Connection invalid" }
}>
May 30 00:41:19 YUIs-Mac-Pro.local mds[53]: (Volume.Normal:2464) volume:0x7fe2df80cc00 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.W4RgLm
May 30 00:41:23 YUIs-Mac-Pro.local distnoted[513]: # distnote server agent absolute time: 248.033059735 civil time: Sat May 30 00:41:23 2015 pid: 513 uid: 89 root: no
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
I am using the Mac Pro 2013 but everytime I startup iTunes it freezes my system. I have finished a clean reinstall the OS X but the problem still exist!! Can someone help?!
