HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
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May 31, 2015 8:58 AM in response to rwl94580by sterling r,Howdy rwl94580,
If you are still getting this error code 16.3 when trying to restore your iPod, use this article to help you get started troubleshooting the issue here:
Resolve iOS update and restore errors in iTunes
If after troubleshooting this issue persists, I would next use this article that mentions the error you are getting:
Get help with iOS update and restore errors
Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues.
Thank you for using Apple Support Communities.
Regards,
Sterling
