help! my Iphone 6 is froze after trying to down load update

Question

debbie1958 Author

Level 1

1 points

help! my Iphone 6 is froze after trying to down load update

as I tried to download the latest update to my iPhone 6 it would not download and my phone became froze. my screen has a cable with and arrow pointing to the iTunes symbol. What can I do?

,

iPod touch, Windows XP

Posted on May 29, 2015 10:30 AM

Reply

Answer 1

fjwhiston

Level 3

742 points

May 29, 2015 10:32 AM in response to debbie1958

You need to connect your iPhone to a computer logged into your iTunes account, and then you'll be able to complete your update.

Reply

Answer 2

May 29, 2015 10:33 AM in response to debbie1958

You will need to plug it into your computer and restore it.

Reply