My company issues iPad's to our users. When a user leaves the company, they turn in their iPad.
However, when we go to re-issue the unit. it is tied to the ex employee's Apple ID.
How can I disassociate the Apple ID from the iPad without the ex employee's Apple ID information?
I have about 30 units stacking up now.
iPad 2, iOS 8.3
If you are seeing Activation Lock, You can't.
Employees should not be allowed to use their Apple IDs on company devices.
And if they are, they should be made to un locked them before allowing departure.
Activation Lock is a security feature that cannot be bypassed.
For now, the only thing you can do, is go to an Apple Store, with Proof of Purchase and Ownership of the iPads, and have them restore the devices.
Hi Steven5355,
You may want to consider enrolling in Apple's Device Enrollment Program (DEP) to prevent this from happening in the future. With DEP and an MDM, you can "Supervise" the devices allowing for a lot of control of the iPads including wiping, restoring, and forcing mandatory MDM enrollment even if a user has Activation Lock on the iPad. Before we had DEP, we had to show proof of purchase of the devices for our organization in order to have Apple remove the Activation Lock on the devices. So if you have a receipt or invoice that shows that your organization purchased and owned the devices, you should be able to get Apple to remove the Activation Lock on the iPads.
Hope this helps!
~Joe
How can i disassociate the Apple ID from the iPad without the Apple ID information
