My iPhone 4S auto-updated with iOS 8.3. As a direct result it could not charge (and I have read online that others have had the same problem). The battery is now dead. Is there a way in which I can charge my phone or manually initiate a hardware reset?
iPhone 4S, iOS 8.3
JamRock232 wrote:
My iPhone 4S auto-updated with iOS 8.3. As a direct result it could not charge (and I have read online that others have had the same problem). The battery is now dead. Is there a way in which I can charge my phone or manually initiate a hardware reset?
A phone cannot auto-update. As far as a charge issue, what happens when you attempt to charge? Do you see anything on the screen? If you plug the phone into the charger, you can attempt a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone should reboot. This can take up to 30 seconds of holding.
No I don't see anything. The battery is dead.
Have you attempted to use a different cable? Have you attempted to use a different charging block? Are you using the Apple block and cable? Have you attempted to plug into a computer USB? Did you attempt the reset I described while the device was plugged in? If you have tried all of this, then make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service provider to have the hardware checked.
Yes, I have attempted different cables (all Apple). I have tried to plug into this PC, iTunes did not recognise the device. The battery got progressively lower throughout the day until the stage where it has now died. I have tried rebooting several times today (I am well aware of the two button reboot function) but it does not solve this problem.
The only thing I can see that would remedy this is a hardware reset (not reboot) using the buttons on the phone. I am asking to see if anyone knows if this is possible.
I'm sorry, but was is a hardware reset using the buttons on the phone? The only reset there is, is the one I described to you, with the two buttons. While it does reboot the phone, it is not called a reboot, it is called a reset. If you want to try and put the device into Recovery Mode, you can try that, see this support document for help. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support I'm not sure if that is what you are referring to as a hardware reset, since that is not a standard troubleshooting term.
I've just tried this, but unfortunately this doesn't work either! I think it's because there is no battery life.
Then something is preventing the battery from charging. Since you cannot get anything else to work, then I suggest you go the Genius Bar route I described earlier.
Genius bar isn't an option where I am living. Currently trying the following ... piggy-back charging the battery using my wife's iPhone (also a 4S). https://www.youtube.com/watch?v=nYYdbk3UyWk
A drastic measure but it seems to be working so far. Once I've got a full charge on my battery I will reassemble both phones and then put my phone into Recovery Mode.
Okay, but now that you have opened the device, you have voided any and all post-warranty support from Apple and help here as well. You are on your own now.
iPhone 4S. iOS 8.3. Dead Battery.
