Apple TV is defective due to hardware problem
Hi there, my local authorized service center (Machines - Kuala Lumpur, Malaysia) told me to contact Apple for this but I couldn't find the right channel to write to. Here's the story. I have an Apple TV (3rd Gen) and the unit wasn't working after 11 months of use. I sent to the local authorized service center and got a replacement unit due to hardware defect. I was told that the replacement unit has 3 months warranty. So after 4 months of usage, the unit not working again. I sent to the service center and below is the email I got,
Good day to you from Machines.
We suggest you to purchase a new unit from Reseller, since the replacement unit price is almost the same as retail price and the warranty for replacement unit is only 90 days.
I don't mind to buy a new one if the replacement unit is being used for a year but the unit spoiled after 4 months of minimal usage? That's unacceptable. I don't think Apple is expecting a unit to work only 4 months and it's been diagnosed as "defective unit". Meaning it wasn't my fault, why am I not covered for this? Can anyone from Apple contact me on this matter?
Thank you and sorry if I asked a question in the wrong platform.
