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Brand new Apple TV--issues with "Accessing Netflix" freezing

Hi--We just purchased an Apple TV on Monday. Every evening that we've used it this week--it's now Friday--it freezes with an "Accessing Netflix" issue. We have to log out of everything and restart it. Every day. Could this be a wifi issue--solvable if we connect with an Ethernet? Is this a Netflix issue? Or is this an Apple TV issue--maybe we received a defective one? I can't believe that it's normal to have to restart this thing every day. Thanks for suggestions.

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.3)

Posted on May 29, 2015 5:39 PM

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1 reply

May 31, 2015 1:53 PM in response to snwp2

Howdy snwp2,



The article linked below details a number of troubleshooting steps that can help resolve issues with your Apple TV.


Apple TV: Basic troubleshooting
https://support.apple.com/en-us/HT200197


If you continue to experience issues with a particular app, you might consider contacting the provider of that app.


Contact Apple TV content providers
https://support.apple.com/en-us/HT204153



Sincerely,

Allen

Brand new Apple TV--issues with "Accessing Netflix" freezing

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