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My MacBook Pro 13" will not let me into the computer, the password is correct but as soon as I enter the password, it waits for a second like its about to log in but then it goes straight to black screen with Apple sign,

My MacBook Pro 13" will not let me into the computer, the password is correct but as soon as I enter the password, it waits for a second like its about to log in but then it goes straight to black screen with Apple sign, I've tried restarting it several times, still won't let me log into my admin acc.

MacBook Pro (Retina, 13-inch,Early 2015)

Posted on May 29, 2015 8:38 PM

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3 replies

May 29, 2015 8:48 PM in response to Briilacelle

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

May 29, 2015 9:46 PM in response to Briilacelle

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

My MacBook Pro 13" will not let me into the computer, the password is correct but as soon as I enter the password, it waits for a second like its about to log in but then it goes straight to black screen with Apple sign,

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