Q: never get answer on my e mail for restarting new password  Can u help me

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it.

Go to https://getsupport.apple.com . Click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html