Kernel Panic - chrome or hardware?

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Kernel Panic - chrome or hardware?

Chrome is causing panic crashes on my new refurb iMac 27" i7 (all stock, no additional peripherals). It crashes when opening a youtube video and browsing in a second tab in under a minute. I don't have the crashes when using Safari. Formatted the disk and reinstalled 10.10.3 from recovery mode, all updates applied, including https://support.apple.com/en-us/HT204779. No antivirus or other software loaded than the Chrome browser (no extensions). Apple support says it's a chrome issue, but didn't review the panic logs. My concern is the panic log says NVRM Read Error.

Anonymous UUID: 47671025-4054-C499-82F9-D8882EB91B38

Sat May 30 10:14:59 2015

*** Panic Report ***

panic(cpu 3 caller 0xffffff7f99299e4d): NVRM[0/1:0:0]: Read Error 0x00100c80: CFG 0x119d10de 0x00100406 0xb0000000, BAR0 0x101000000 0xffffff81263f4000 0x0e41d0a2, D0, P0/4

Backtrace (CPU 3), Frame : Return Address

0xffffff81242b33b0 : 0xffffff801872bda1

0xffffff81242b3430 : 0xffffff7f99299e4d

0xffffff81242b34f0 : 0xffffff7f993642c6

0xffffff81242b3530 : 0xffffff7f995456d9

0xffffff81242b35a0 : 0xffffff7f99545508

0xffffff81242b3600 : 0xffffff7f994e226e

0xffffff81242b36a0 : 0xffffff7f994deb7e

0xffffff81242b3740 : 0xffffff7f994de6c8

0xffffff81242b37a0 : 0xffffff7f993b337c

0xffffff81242b3830 : 0xffffff7f9958e826

0xffffff81242b38a0 : 0xffffff7f9958478e

0xffffff81242b3970 : 0xffffff7f99584b57

0xffffff81242b39e0 : 0xffffff7f995b2c9b

0xffffff81242b3a60 : 0xffffff7f993d7f5a

0xffffff81242b3bb0 : 0xffffff7f993d7861

0xffffff81242b3cc0 : 0xffffff7f993db3c9

0xffffff81242b3d10 : 0xffffff7f995b28ff

0xffffff81242b3d80 : 0xffffff7f993daff1

0xffffff81242b3e00 : 0xffffff7f99282612

0xffffff81242b3ec0 : 0xffffff7f9924fbc5

0xffffff81242b3f00 : 0xffffff801875e759

0xffffff81242b3fb0 : 0xffffff80188125b7

Kernel Extensions in backtrace:

com.apple.nvidia.driver.NVDAResman(10.0.2)[887AA320-9757-3030-996B-2DA348C9F19A ]@0xffffff7f99249000->0xffffff7f994befff

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98f24000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f99233000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f991ec000

dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f99243000

com.apple.nvidia.driver.NVDAGK100Hal(10.0.2)[DC43029D-568A-3B7C-976B-E922C17F51 43]@0xffffff7f994ca000->0xffffff7f99677fff

dependency: com.apple.nvidia.driver.NVDAResman(10.0.2)[887AA320-9757-3030-996B-2DA348C9F19A ]@0xffffff7f99249000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98f24000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14D136

Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000018400000

Kernel text base: 0xffffff8018600000

__HIB text base: 0xffffff8018500000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 1297014840029

last loaded kext at 891877914482: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7f9b226000, size 389120)

last unloaded kext at 124023827956: com.apple.iokit.IOAHCIPassThrough 1.0.3 (addr 0xffffff7f99ec9000, size 36864)

loaded kexts:

com.apple.filesystems.smbfs 3.0.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForce 10.0.2

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleBluetoothHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.kext.triggers 1.0

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.driver.AppleMultitouchDriver 263.9.1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.nvidia.driver.NVDAGK100Hal 10.0.2

com.apple.nvidia.driver.NVDAResman 10.0.2

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.20.7

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Posted on May 30, 2015 7:23 AM

Reply

Answer 1

Best reply

Allan Jones

Level 9

68,678 points

May 30, 2015 7:30 AM in response to benbenben01

If it is a hardware issue, the problem should carry over to both Safari and FireFox. Try the same videos from the other browsers. If the problem persists, contact Apple ASAP as that pretty much confirms a hardware issue,

Reply

Answer 2

rkaufmann87

Level 10

140,478 points

May 30, 2015 8:46 AM in response to benbenben01

If you upgraded the RAM, remove the upgraded RAM and run it with the original RAM the machine shipped with. If the KP's disappear then you know it is one of the following:

Incorrect RAM
Failed RAM
Unseated RAM

Reply

Answer 3

Linc Davis

Level 10

209,547 points

May 30, 2015 9:01 AM in response to benbenben01

The graphics processor, or the logic board, is faulty and will have to be replaced.

Make a "Genius" a ppointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Print the first page of the panic report and bring it with you.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 4

benbenben01 Author

Level 1

0 points

May 30, 2015 10:43 AM in response to rkaufmann87

No memory added, it's all original as shipped from Apple.

Reply

Answer 5

benbenben01 Author

Level 1

0 points

May 30, 2015 10:50 AM in response to Linc Davis

What a bummer. I've had it less than 24 hours. Do you think Apple would ship me a replacement instead? I'm spending an enormous amount of time on a high end product that is defective.

Reply

Answer 6

Linc Davis

Level 10

209,547 points

May 30, 2015 10:56 AM in response to benbenben01

Do you think Apple would ship me a replacement instead?

I don't know whether they'll ship it to you, but you're entitled to a replacement.

Reply