My phone won't update or restore.why?

Question

Level 1

0 points

when i try to update it It says error and when I try to restore it it says to update then restore but I can restore If it wont let me update it.

iPhone 5s, iOS 8.1.2

Posted on May 30, 2015 8:25 AM

Reply

Answer 1

Best reply

Level 8

41,327 points

What message, exactly, do you see on the phone's screen?

~Lyssa

Reply

Answer 2

Level 10

230,311 points

Reporting what the error is exactly would help. Also, if you see anything else on the screen what do you see?

Reply

Answer 3

Level 1

0 points

All I see now is black screen with the iTunes logo and to connect charger

Reply

Answer 4

Level 10

230,311 points

You're device is in Recovery Mode. See the instructions in this support document. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply