iPhone 5 won't activate

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iPhone 5 won't activate

My iPhone 5 said it was searching for a sim card when there was already a sim card inserted so I couldn't make phone calls or text, so I erased all content and settings so the phone was back to its original settings and now I cannot activate my phone. The error message reads "Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a few minutes." I have tried both of these solutions and have scanned the support columns and none of these have helped. Please help?

iPhone 5

Posted on May 30, 2015 7:40 AM

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Answer 1

sterling r

Community Specialist

Jun 1, 2015 7:44 AM in response to Alexjw42

Hi Alexjw42,

It sounds like your phone is having trouble actuvating after a restore. I would recommend using the following article to help you get that activated:

Get help activating your iPhone

Try these steps:

If your carrier provided a SIM card, make sure it's in your iPhone.

Restart the iPhone.

Try to reach the activation server another way, then try to activate.

Try connecting to a known-good Wi-Fi network if you can't activate using a cellular data connection.

Try connecting to iTunes if you can't activate using Wi-Fi.

Restore the iPhone.

Check the system status for iOS Device Activation. If the iOS Device Activation status isn't green, try activating your iPhone later.

If you receive an alert message when you try to activate your iPhone, place the iPhone in recovery mode and perform a restore. If you still can't complete the setup assistant due to an activation error, contact Apple for assistance.

If you're asked to enter a password to proceed with activating the iPhone, Activation Lock might be enabled as part of Find my iPhone.

Thank you for using Apple Support Communities.

All the very best,

Sterling

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