CinnamonGirlMT
Level 1 (0 points)

Q: Can't completely remove old email addresses

I purchased my MacBook Pro from a friend recently. I removed her email accounts from the mac mail, but it still insists on trying to send all of my emails from one of her accounts. I am able to manually change it when I am composing a message, but have almost forgotten on several occasions, which just would not be ok! I have gone into preferences to try and tell it which email address to send new messages from, but in the drop down it only gives me the option of one of hers or "send from selected mailbox" - my email address is not an option as the default, and it still tries to send from hers when I have "selected mailbox" chosen.

 

I am on a 2011 MacBook Pro running Yosemite 10.10.3

 

Any ideas?

Posted on May 30, 2015 5:53 PM

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CinnamonGirlMT

Q: Can't completely remove old email addresses

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  • by Averythomas,

    Averythomas Averythomas May 30, 2015 5:56 PM in response to CinnamonGirlMT
    Level 4 (1,467 points)
    May 30, 2015 5:56 PM in response to CinnamonGirlMT

    Try and remove the old accounts in System Preferences > internet accounts.

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 6:09 PM in response to Averythomas
    Level 1 (0 points)
    May 30, 2015 6:09 PM in response to Averythomas

    They have all been removed from everywhere I can find, the only account showing as actually active is mine so that is where I'm stumped. I just tested it by sending her an email and letting it stay as going from her email address and it did send, so it seems to be holding the info somewhere I can't find. If it wouldn't actually send I wouldnt care!

  • by babowa,

    babowa babowa May 30, 2015 6:09 PM in response to CinnamonGirlMT
    Level 7 (32,049 points)
    iPad
    May 30, 2015 6:09 PM in response to CinnamonGirlMT

    Since a 2011 model did not come with Yosemite installed, did the seller remove Yosemite and wipe the drive? Any OS or app obtained at the app store is tied forever to the Apple ID used to obtain them and the license is not transferable. Judging from your Mail problem, I am assuming the seller did not and you will not be able to update apps or reinstall the OS.

     

    If the seller did not, I'd recommend you use internet recovery (Command + Option + R during startup) until you see a Utilities screen. Choose Disk Utility to erase the drive and when finished, choose to reinstall OS X. That should reinstall the original OS; after that, you can obtain Yosemite using your own Apple ID.

     

    If my assumption is not correct, post back with details; if I am, follow above steps and you will be able to set up Mail in your name once you have the OS reinstalled.

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 6:29 PM in response to babowa
    Level 1 (0 points)
    May 30, 2015 6:29 PM in response to babowa

    thanks! I upgraded the OS to Yosemite and haven't had any problems updating other apps etc so I'd assumed she cleaned off everything she needed to, but I will try to start over myself to be on the safe side!

  • by babowa,

    babowa babowa May 30, 2015 6:43 PM in response to CinnamonGirlMT
    Level 7 (32,049 points)
    iPad
    May 30, 2015 6:43 PM in response to CinnamonGirlMT

    It isn't that she needed to "clean off everything she needed to" - according to the licensing agreement, she had to erase the hard drive completely (remove the OS and any apps). If she did that, then her email address/account shouldn't be present. So, since it's a friend, why don't you ask her to see if she erased the hard drive completely or exactly what she did. All her information should be gone after a complete erase.

     

    In any case, to be sure, just go through the internet recovery, wipe the drive, and reinstall. If you wipe it, it should reinstall the original OS version which will not be tethered to an Apple ID - you will do that during the install process.

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 6:59 PM in response to babowa
    Level 1 (0 points)
    May 30, 2015 6:59 PM in response to babowa

    Oh, gotcha. I have tried twice to do the command + option + r during startup and nothing is happening, it just continues on the login screen. Am I missing something else?

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 7:04 PM in response to CinnamonGirlMT
    Level 1 (0 points)
    May 30, 2015 7:04 PM in response to CinnamonGirlMT

    Never mind, google to the rescue...it's just cmd + r without option. Thanks again!

  • by Csound1,

    Csound1 Csound1 May 30, 2015 7:05 PM in response to CinnamonGirlMT
    Level 9 (50,439 points)
    Desktops
    May 30, 2015 7:05 PM in response to CinnamonGirlMT

    No, 2 different things, you want Internet Recovery (command-option-R) not Local Recovery (command-R)

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 7:14 PM in response to Csound1
    Level 1 (0 points)
    May 30, 2015 7:14 PM in response to Csound1

    Thats strange, it was the Apple Support page that said to just use cmd + r to get to internet recovery. I'll keep trying!

  • by Csound1,

    Csound1 Csound1 May 30, 2015 7:15 PM in response to CinnamonGirlMT
    Level 9 (50,439 points)
    Desktops
    May 30, 2015 7:15 PM in response to CinnamonGirlMT

    CinnamonGirlMT wrote:

     

    Thats strange, it was the Apple Support page that said to just use cmd + r to get to internet recovery.

    Post the link to that erroneous information here.

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 7:24 PM in response to CinnamonGirlMT
    Level 1 (0 points)
    May 30, 2015 7:24 PM in response to CinnamonGirlMT

    Well I got to where I need to be and now it's saying "This item is temporarily unavailable". Hopefully it's a short temporary, I need my computer to work, lol!

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 7:34 PM in response to CinnamonGirlMT
    Level 1 (0 points)
    May 30, 2015 7:34 PM in response to CinnamonGirlMT

    I Will try to find the page again for the link, but I was looking in the computer that I just wiped. Figured out the unavailable error as well, so FYI for anyone else who sees this thread....many older macs (such as 2011 models) require a firmware update for the Internet recovery to work properly, found a good thread on it from last year. I'm hoping it will let me restore Yosemite now instead of the original OS or else I'm up a creek (it seemed a running joke in the other thread that this happened to everyone...they found out about the firmware only after wiping their hard drive!)

  • by Csound1,

    Csound1 Csound1 May 30, 2015 7:36 PM in response to CinnamonGirlMT
    Level 9 (50,439 points)
    Desktops
    May 30, 2015 7:36 PM in response to CinnamonGirlMT

    Internet Recovery will restore the version of OS X that was on the Mac when it was new, which won't be Yosemite.

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 7:36 PM in response to CinnamonGirlMT
    Level 1 (0 points)
    May 30, 2015 7:36 PM in response to CinnamonGirlMT

    SO far it's letting me reinstall Yosemite, keeping my fingers crossed that it keeps cooperating!

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