Q: Internet frozen Pop up saying I have a virus to click on this pop up to fix http.//app.macoscleaner. Is this a legit site or a scam

internet frozen pop up saying i have a virus to click on this site to repair http.//app.macoscleaner.com Is this site legit or a scam. I cannot use safari it is frozen until I click on the site to repair

OS X Mountain Lion (10.8.2)

Posted on May 30, 2015 3:52 PM

I have this question too

stedman1

Level 9 (74,303 points)

Apple Watch

No, it is not a virus.

Quit or force quit Safari, then restart Safari while holding the shift key.

Do not call the number.

Is this a real virus

Posted on May 30, 2015 3:53 PM

Q: Internet frozen Pop up saying I have a virus to click on this pop up to fix http.//app.macoscleaner. Is this a legit s ... more

All replies

Helpful answers

by stedman1,Apple recommended

stedman1 May 30, 2015 3:53 PM in response to CoachA
Level 9 (74,303 points)

Apple Watch

May 30, 2015 3:53 PM in response to CoachA

No, it is not a virus.
Quit or force quit Safari, then restart Safari while holding the shift key.
Do not call the number.

Is this a real virus
Reply options

Link to this post

by CoachA,

CoachA May 30, 2015 5:15 PM in response to stedman1
Level 1 (2 points)

May 30, 2015 5:15 PM in response to stedman1

Thank you. That worked
Reply options

Link to this post

by stedman1,

stedman1 May 30, 2015 5:16 PM in response to CoachA
Level 9 (74,303 points)

Apple Watch

May 30, 2015 5:16 PM in response to CoachA

You are quite welcome.
Reply options

Link to this post

by Pointlessnaming,

Pointlessnaming Jun 6, 2015 9:59 AM in response to stedman1
Level 1 (0 points)

Jun 6, 2015 9:59 AM in response to stedman1

What do you do for chrome? Because your suggestion didn't work for chrome.
Reply options

Link to this post

by thomas_r.,

thomas_r. Jun 6, 2015 1:40 PM in response to Pointlessnaming
Level 7 (30,944 points)

Mac OS X

Jun 6, 2015 1:40 PM in response to Pointlessnaming

See:

Tech support scam pop-ups

There are instructions for getting rid of these pop-ups in the three major browsers (Safari, Chrome and Firefox) there.

(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)
Reply options

Link to this post

by susieglz,

susieglz Sep 28, 2016 10:58 PM in response to CoachA
Level 1 (4 points)

Desktops

Sep 28, 2016 10:58 PM in response to CoachA

I Just had the same thing pop up ! I actually called and they were trying to charge me $150.00 to fix the problem ! then the guy got mad when i told him i would take it to the store and hung up on me then called me back .
Reply options

Link to this post

Q: Internet frozen Pop up saying I have a virus to click on this pop up to fix http.//app.macoscleaner. Is this a legit site or a scam

All replies Helpful answers

by stedman1,Apple recommended

by CoachA,

by stedman1,

by Pointlessnaming,

by thomas_r.,

by susieglz,

All replies

Helpful answers