My thumb ID doesn't work

NNew iPhone 6 today. Hours later thumb ID not working and no passcode set

iPhone 6 Plus, iOS 8.3, BrAnd new today

Posted on May 30, 2015 8:04 PM

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2 replies

Level 10

273,222 points

May 30, 2015 8:19 PM in response to amyfrombennington

See especially "Get Help with Touch ID" toward the bottom here:

Use Touch ID on iPhone and iPad - Apple Support

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Level 10

236,345 points

May 30, 2015 8:21 PM in response to amyfrombennington

Sorry, but you have to set a passcode before you can even set up Touch ID. Or have you forgotten the passcode?

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My thumb ID doesn't work

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