IMAP server does not accept my password

Question

Level 1

9 points

IMAP server does not accept my password

Hi,

I have been using Mail to fetch my mail from an IMAP server for months now without problems. A couple of days ago, the server rejected my password. I deleted my account and started a new one - same problem. I don't know what to do to fix the problem. Interestingly, I can fetch and send mail from my iPhone and iPad! I can also use webmail and the Groupwise application to get my mail but not with Mail on my Mac.

I am using Yosemite but Mail worked fine with this system until a couple of days ago. Therefore, I don't understand why it would stop working suddenly.

Any help would be appreciated.

Thanks.

Leo

Posted on May 30, 2015 9:07 PM

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Answer 1

mreed

Level 3

608 points

May 31, 2015 4:00 AM in response to Leo G. Leduc

Same problem with yahoo. Deleted account and added back in manually. My feeling this is on Yahoos end as I've seen this before with other imap accounts. If it doesn't clear up in a few days I'll see if contacting Yahoo does any good.

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Answer 2

Leo G. Leduc Author

Level 1

9 points

May 31, 2015 8:27 AM in response to mreed

This morning I deleted the account again and added it back manually. It seems to work for now but I have trouble sending mail - the email just sits in the Outbox forever!

Apple should get on top of these problems with Mail!

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Answer 3

Eric Root

Level 10

684,579 points

May 31, 2015 11:30 AM in response to Leo G. Leduc

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Mail Feedback

Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.

Feedback via Apple Developer

Mail troubleshooting - Yosemite

Mail (Yosemite): If you can’t send messages

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Answer 4

mreed

Level 3

608 points

May 31, 2015 3:21 PM in response to Leo G. Leduc

As far as sending mail is concerned, as this is a separate issue, try changing the outgoing mail server when using the problem account. The fact that you're having issues with both sides ( sending/receiving ) indicates that this is more the problem of the domain than with Apple mail.

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