HT201436: Visual Voicemail on your iPhone

Learn about Visual Voicemail on your iPhone
doodledonz

Q: Issues with Visual Voicemail

Hi, I moved carrier from Movistar to Yoigo here in Spain and have just realised my visual voicemail is no longer working (I have been with the new carrier 2 months now)

 

I have voicemail set up and people can leave messages but I am still dialling in when I press the voicemail button instead of it showing on the screen.

 

I have followed all the options on the guide sheet on the Apple page (reset phone, reset network settings etc) but nothing has worked

 

Any ideas?

iPhone 6, iOS 8.1

Posted on May 31, 2015 1:00 AM

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Q: Issues with Visual Voicemail

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  • Helpful answers

  • by Courcoul,

    Courcoul May 31, 2015 1:57 AM in response to doodledonz
    Level 6 (14,193 points)
    May 31, 2015 1:57 AM in response to doodledonz

    Call your carrier and make sure this feature is provisioned on your phone number. They have to enable it and may charge you extra.

  • by doodledonz,

    doodledonz doodledonz May 31, 2015 10:25 AM in response to Courcoul
    Level 1 (0 points)
    May 31, 2015 10:25 AM in response to Courcoul

    their response:

     

    Regarding the visual voicemail, as far as we know, it is an app that provide a visual interface to your regular voicemail. In that case, we can guess that the settings of the app should change as the phone number you need to dial to access to the voicemail changes. Have you checked the visual voicemail settings?


    I can't find any settings anywhere...

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair May 31, 2015 10:30 AM in response to doodledonz
    Level 9 (58,834 points)
    iPhone
    May 31, 2015 10:30 AM in response to doodledonz

    There are no settings. Tell them the settings are correct and request that they reset your voicemail.

  • by doodledonz,

    doodledonz doodledonz May 31, 2015 11:41 PM in response to Meg St._Clair
    Level 1 (0 points)
    May 31, 2015 11:41 PM in response to Meg St._Clair

    the voicemail has been reset (I have checked, my personal greeting has gone and it's back to the standard one) I have rebooted the phone, still dialling in - no visual vmail

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jun 1, 2015 5:06 AM in response to doodledonz
    Level 9 (58,834 points)
    iPhone
    Jun 1, 2015 5:06 AM in response to doodledonz

    doodledonz wrote:

     

    the voicemail has been reset (I have checked, my personal greeting has gone and it's back to the standard one) I have rebooted the phone, still dialling in - no visual vmail

    Then they didn't add the visual voicemail feature to your account. Sorry to say but you'll need to call them back.