HT201232: Contact Apple for support and service

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CA.Magan

Level 1 (0 points)

Q: iphone is disabled connect to itunes

After putting wrong password severally, I phone get disabled. on the screen showing "Iphone is disabled, connect to iTunes. I tried to check online solution but didn't work (restore option-off phone and press home key and connect to iTunes, select the option of restore, after some times error comes and original message comes on the screen "iphone is disabled, connect to iTunes", while iTunes shows "to allow access please respond on your iphone."

iPhone 4S, iOS 8.3, iphone is disabbled, connect2itunes

Posted on May 30, 2015 11:57 PM

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Q: iphone is disabled connect to itunes

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by sterling r,

sterling r Jun 1, 2015 12:14 PM in response to CA.Magan
Community Specialists

Jun 1, 2015 12:14 PM in response to CA.Magan

Hello there CA.Magan,

It sounds like you put your phone into recovery mode to restore it after entering the passcode incorrectly but got an error message and are back at the recovery mode screen. I would start with the information in the following article:

Resolve iOS update and restore errors in iTunes

If that doesn't get the restore to complete successfully, then I would look for the error number you got in this article for more specific troubleshooting:

Get help with iOS update and restore errors

Thank you for using Apple Support Communities.
Take care,
Sterling
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HT201232: Contact Apple for support and service

Q: iphone is disabled connect to itunes

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by sterling r,

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