iPhone keeps restarting by itself

Question

iPhone keeps restarting by itself

About the phone:

- Apple iPhone 5S

- 6months old

- iOS 8.3

- EE Network

Problem:

iPhone keeps restarting by itself and when I try to open the Notification Centre

Information:

My iPhone keeps restarting by itself, so for example, today, I woke up, I picked it up, I put my finger on the Fingerprint Scanner and then BOOM, it got to that White screen with the Apple logo, it finally turned back on, 2 seconds later, BOOM, it restarted. Now, I was doing housework, I didn't use my phone for about 5 hours, I had a lot of notifications and I accidentally unlocked my phone without looking at them so, I was going to open the Notification Centre or whatever it's called where you slide your finger down from the top of the screen to look at all the Notifications I had and then it restarted, so I waited for it to turn back on and when it did, I wanted to open the Notification Centre and it restarted so basically, every time I try to open the Notifications, it restarts and also restarts randomly by itself. This only started yesterday.

iPhone 5s, iOS 8.3

Posted on May 31, 2015 9:53 AM

Reply

Answer 1

Jason L

Community Specialist

Jun 2, 2015 9:47 AM in response to bartusfromlondon

Hey there bartusfromlondon,

The article linked below provides information and troubleshooting tips that will resolve most issues like the one that you’ve described, where your iPhone 5s is restarting unexpectedly.

If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support

Take care,

-Jason

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Answer 2

Jun 4, 2015 11:45 PM in response to Jason L

This has been happening to me, too, at random times. It's actually been happening to a LOT of people. See this Tumblr post: http://escapedosmil.tumblr.com/post/120757289018/dreamingtheundreamed8-no-is-eve ryones-iphone

Not everyone who has reblogged it has had this issue, but if you see the notes, many people have responded saying that it's also happening to them. It happened to me twice today and several times in days prior. This seems to not be a phone-specific issue but an iOS issue, or perhaps even a cellular network issue, because Verizon just released an update several days ago.

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Answer 3

Jun 4, 2015 11:54 PM in response to rachelauren

This is really bad, i have the same problem with my Iphone 4s, on ios 8.1.3. As long as i am charging it, it keeps restarting. I even checked the battery and all other connections from the back.

We should make a lawsuit against apple to be honest. They always wrek old iphones in order for customers to buy the new ones. This is an old IOS sketch.

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Answer 4

Jun 13, 2015 5:46 PM in response to Jason L

This is happening to literally thousands of people. It's not us, and I am not going to restore my phone for a situation that is clearly not because of me, and lose all of my data. I already reset the settings and that was enough of a pain, and it didn't even work. It happens most frequently when I'm using Safari.

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Answer 5

Jun 26, 2015 11:19 AM in response to rachelauren

The same is happening to me and 90% of the times when using Safari or opening links from Facebook. I tried restoring and the phone restarted gain after 1 day so it's probably iOS.

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Answer 6

mpharns

Level 1

13 points

Dec 29, 2015 9:07 AM in response to Jason L

Nice reply Apple- the only answer is have the OS updated. What if its already updated? This is my 2nd iPhone 5 replacement AND it resets itself with a new insall or my cloud restore OR ITUNES! IM pretty ****** off.

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