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reaching store

hi everbody, what may be the reason for failing to reach itunes store from my new ipad since I am reaching from all my ios devices

Posted on May 31, 2015 2:30 PM

Reply
1 reply

Jun 2, 2015 12:10 PM in response to keremu

Hey keremu,


Thanks for the question. If I understand correctly, one iOS device is having trouble connecting to the iTunes Store. I would recommend that you read this article, it may be able to help the issue.


Can't connect to the iTunes Store - Apple Support

Fix issues on your iOS device

If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:


  1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time.
    Time Zone might list another city in your time zone.
  2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update or connect your iOS device to iTunes and click Check for Update
    on your device's Summary page.
  3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular.
    If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
  4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
  5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
  6. Reset (turn off and then on again) your Wi-Fi router.


Thanks for using Apple Support Communities.

Have a good one,

Mario

reaching store

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