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basically what happened aas I wanted to download something but it didn't. I tapped "get" and it was in the circle thing and after a few seconds it went back to "get." I tried logging out and ten logging back in but couldn't. I restarted my phone and it still couldn't. I resetEd network settings and it still couldn't work. I have an iPhone 5 iOS 8.1.3 Please help
Hello there, Nat3344.
It sounds like you've done some great troubleshooting so far, for your issue of not being able to purchase or sign back into your iTunes store account on your iOS device.
You mention you weren't able to log back into your iTunes Store account when you tried logging back in. For that review the information found in this Knowledge Base article that provides steps and what to do if you still have issues logging in:
If the issue is more that you can't seem to download content from the iTunes Store on your iPhone, then this article offers some additional guidance:
Can't connect to the iTunes Store - Apple Support
Before you begin
- Make sure that you can access the Internet on your computer or device.
- Make sure that your computer meets the iTunes minimum system requirements.
- Make sure that your operating system is up to date:
Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
Windows: Go to Microsoft's Windows Update webpage.Fix issues on your iOS device
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time.
Time Zone might list another city in your time zone.- Make sure that your iOS software is up to date. Tap Settings > General > Software Update or connect your iOS device to iTunes and click Check for Updateon your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular.
If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset (turn off and then on again) your Wi-Fi router.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
Thanks for being a part of Apple Support Communities.
Kind Regards,
Pedro.
Can't download apps or log into AppStore
