juliein_nc
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Q: All photos/videos gone on iPad

Tried to update iPad about 6 months ago and it shut it down. Have been forced to do a hard reset today and everything is gone. We did not have the cloud on the iPad. (Yes that wasn't smart) Any help?

iPad (3rd gen) Wi-Fi

Posted on May 31, 2015 4:16 PM

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juliein_nc

Q: All photos/videos gone on iPad

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2015 4:17 PM in response to juliein_nc
    Level 9 (59,919 points)
    iPhone
    May 31, 2015 4:17 PM in response to juliein_nc

    juliein_nc wrote:

     

    Tried to update iPad about 6 months ago and it shut it down. Have been forced to do a hard reset today and everything is gone. We did not have the cloud on the iPad. (Yes that wasn't smart) Any help?

    What do you mean by a hard reset? That is not part of the user troubleshooting vocabulary. The next question, had you done a backup of the device with iTunes on the computer before doing any of this troubleshooting?

  • by juliein_nc,

    juliein_nc juliein_nc May 31, 2015 6:01 PM in response to ChrisJ4203
    Level 1 (0 points)
    May 31, 2015 6:01 PM in response to ChrisJ4203

    download.jpg

    This is what was being displayed on the iPad. I followed numerous directions trying to re-sync the iPad with my iTunes account. iTunes did not recognize it - even though it displayed the serial number. The only choice I had to to reset to factory settings and no, it had not been backed up to a computer. Can the pictures be recovered? Either by Apple or some other software?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2015 6:20 PM in response to juliein_nc
    Level 9 (59,919 points)
    iPhone
    May 31, 2015 6:20 PM in response to juliein_nc

    Only if they had been synced somewhere, maybe iCloud, Photo Stream? That screenshot is Recovery Mode. While you probably don't want to hear it, this is why you back up the device regularly, especially if there is content on it that you do not want to lose. Take the time now to set up regular backup, either with iCloud or iTunes and follow that. You can backup daily with iCloud by connecting the device to power and Wi-Fi, it will do it automatically. About backups in iCloud and iTunes - Apple Support

     

    That requires no other intervention by you after the initial setup.

  • by juliein_nc,

    juliein_nc juliein_nc May 31, 2015 6:29 PM in response to ChrisJ4203
    Level 1 (0 points)
    May 31, 2015 6:29 PM in response to ChrisJ4203

    Yes - The cloud is on the iPad as well as the iPhones. There are sites for software that claim they can recover - scam?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2015 6:30 PM in response to juliein_nc
    Level 9 (59,919 points)
    iPhone
    May 31, 2015 6:30 PM in response to juliein_nc

    For the most part yes, but you have done a restore on the device which could very easily overwrite the data. I wouldn't waste my money on any of that.

  • by juliein_nc,

    juliein_nc juliein_nc May 31, 2015 6:31 PM in response to ChrisJ4203
    Level 1 (0 points)
    May 31, 2015 6:31 PM in response to ChrisJ4203

    Thank you for your help

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2015 6:34 PM in response to juliein_nc
    Level 9 (59,919 points)
    iPhone
    May 31, 2015 6:34 PM in response to juliein_nc

    You're welcome.