Trouble transferring from iTunes to new iPhone

Question

Level 1

9 points

Trouble transferring from iTunes to new iPhone

I have a windows 8.1 system on my computer and I just purchased a new iPhone 6 and i wish to transfer all my music onto my new iPhone, even songs that did not purchas. I keep receiving a message every time I plug in my iPhone that reads iTunes does not recognize the devic, and I must restore my devic? The problem is I have already done a lot of setting up on my phone and I do not wish to do it all over again, can any help trouble shoot this problem ? " I'm looking at 100 purchased song and 600 songs downloaded right onto my computer and iTunes

iPhone 5, Windows 8

Posted on May 31, 2015 5:01 PM

Reply

Answer 1

May 31, 2015 5:27 PM in response to 68Chevelle

First, verify that you have the latest version of iTunes (v12), and update if you do not. Then try removing and reinstalling iTunes following these instructions carefully: Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

You must do this using a Windows user account with Administrator privileges.

If the music, regardless of source, is in your iTunes library you should be able to sync it to your iPhone.

Reply

Answer 2

68Chevelle Author

Level 1

9 points

Jun 1, 2015 10:56 AM in response to Lawrence Finch

I appreciate your help, but I followed the steps you offered me in order. I reinstalled iTunes after restart, and I then plugged my phone into the computer. iTunes opened up and a little window popped up reading "iTunes cannot read the content of this iPhone. I need to go to the summary tab in iPhone preferences and click restore this phone to factory settings" This is what I am trying to avoid. I have personalized this phone quite a bit and I do not wish to take it back to factory settings. Can you suggest something else? this is a little frustrating I have had iTunes for years. every time I make a purchase on my phone it shows up on my computer, but I am not able to get all my old music back to my phone!

Reply

Answer 3

Jun 1, 2015 1:12 PM in response to 68Chevelle

iTunes music can easily be restored. Music from other sources such as CDs or MP3s should be on your computer, and can be restored from there. One thing to try is to temporarily disable your antivirus and firewall, as they might be blocking communication with the iPhone.

Reply

Answer 4

68Chevelle Author

Level 1

9 points

Jun 1, 2015 2:27 PM in response to Lawrence Finch

I Wanted to ask after I turn my antivirus off will I need to uninstall and reinstall iTunes before I can use it?

Reply

Answer 5

Jun 1, 2015 2:37 PM in response to 68Chevelle

NO, you shouldn't have to unless you got an error during installation.

Reply

Answer 6

68Chevelle Author

Level 1

9 points

Jun 1, 2015 4:19 PM in response to Lawrence Finch

I have tried turning off all antivirus protection, and I am still getting that same window popping up that says it cannot read or recognize my phone? any more thoughts?

Reply

Answer 7

Jun 1, 2015 4:42 PM in response to 68Chevelle

It could be that your device driver needs to be repaired or updated.

Go to : Computer-system preferences-device manager. Check under "Universal serial bus controller" to see if your iphone is listed. If it is, right click it and choose update driver software or repair. If it is not listed there, check other devices or mobile devices. (under device manager)

Reply

Answer 8

68Chevelle Author

Level 1

9 points

Jun 1, 2015 6:09 PM in response to sistersoregon

I tried what you recommended under serial bus controller I did not find my iPhone or any other devices there Space do you u have any recommendations from this point. Thank you

Reply

Answer 9

Jun 1, 2015 6:18 PM in response to 68Chevelle

Under device manager, check for "other devices" or "mobile devices" (not under the universal) to right click and update

let me know 🙂

Reply

Answer 10

68Chevelle Author

Level 1

9 points

Jun 1, 2015 7:20 PM in response to sistersoregon

I appreciate all the help given thus far I have to say it is a little fuss trading being that Apple is such a big company I did as you said and went to device manager and I did not find anything under mobile devices or any other type of device was helpful I really hope you have more suggestions I would really like to get my music back from iTunes. Thank you for all your help it is appreciated

Reply

Answer 11

Jun 1, 2015 7:37 PM in response to 68Chevelle

-Control Panel

-Hardware and sound

-devices & printers

Your iphone should be listed here under unspecified

right click on the device and select properties

it will have two tabs at the top of this window, select "hardware"

select properties at the bottom

from the general tab of this window, select change settings

from this window select the driver tab, and select update driver

from the next window, select search automatically. This can take about 3-6 minutes

-eject your device and reconnect, itunes should now read

Reply

Answer 12

68Chevelle Author

Level 1

9 points

Jun 1, 2015 8:16 PM in response to sistersoregon

I have not tried your last suggestion but first I want to ask does my phone need to be plugged into the computer when I try these different things

Reply

Answer 13

Jun 1, 2015 8:36 PM in response to 68Chevelle

Yes it needs to be plugged into the computer and powered on. If when you get to devices and printers, and your device is listed under unspecified, you can right click the device and select "troubleshoot" and windows will look for solutions. Good Luck 🙂

Reply

Answer 14

68Chevelle Author

Level 1

9 points

Jun 2, 2015 10:53 AM in response to sistersoregon

I apologize for me not having my device plugged in! ok I started trouble shooting again. I have tried all your suggestions in your last two replies with my phone plugged in. I keep getting messages that my device software is up to date. I continue to to get the following message when I plug my phone into my computer and iTunes opens up. "iTunes cannot read the content of this iPhone. I need to go to the summary tab in iPhone preferences and click restore this phone to factory settings"? please continue if possible to help me, I have liked the direction that you are leading me thus far even if it hasn't solved my problem

Reply

Answer 15

Jun 2, 2015 11:17 AM in response to 68Chevelle

Back up the phone to iCloud. On the phone, Settings/iCloud. Tap on backup. Then we can pursue additional options.

Reply