utkarsh1128
Level 1 (0 points)

Q: i phone 6 touch id issues

since the day i upgraded to ios 8.3 , i am facing touch id isses . it wont work properly ,i have to give it atleast three tries . is it normal ??????

iPhone 6, iOS 8.3

Posted on Jun 1, 2015 10:51 AM

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utkarsh1128

Q: i phone 6 touch id issues

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  • by joe_7399,

    joe_7399 joe_7399 Jun 3, 2015 11:17 AM in response to utkarsh1128
    Community Specialists
    Jun 3, 2015 11:17 AM in response to utkarsh1128

    Hi utkarsh1128,

     

    Welcome to the Apple Support Communities!

     

    I understand that after updating to iOS 8.3 Touch ID is not working as you would expect. To begin troubleshooting, I would suggest reading over and working through the information in the attached article. 

     

    Use Touch ID on iPhone and iPad - Apple Support

     

    Get help with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

     

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    Best regards,

    Joe