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Time capsule keep disconnecting from internet

I have a glasfiber modem connected to my TC 802.11n (4th gen). from here the network is extended with an airport express.

A few times a day the wireless network is alright, but the internet connecting from the time capsule is disconnected.


To relaunch the connectivity, I click on the "Renew DHCP-lease"-button in the "internet" section of the TC. After that the connection is "green" again.

The firmware on the TC is 7.6.4.

I already tried a rollback to 7.6.3 and 7.6.1 but that didn't help at all. It became worse.



The glasfiber modem is only a converter from glasfiber to LAN and TV-signal. I use the TC as the primairy internet connection.

Posted on Jun 1, 2015 9:58 AM

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2 replies

Jun 1, 2015 10:28 AM in response to BuddieSpencer

I noticed that in the airport-config utility on my MBA sometimes all my devices turns grey and there appears a yellow danger triangle with the remark that the device is not found. At the same time I check the airport app on my iphone, there the network is perfect condition.

Note: MBA is on 5GHz wireless network, Iphone is on 2,4 GHz wireless network


Test: Turned the wi-fi OFF on the MBA and turned it back ON. Checked the airport-config utility, everything was fine again.

Jun 1, 2015 2:20 PM in response to BuddieSpencer

If the TC is working properly on the iphone then it is more likely to be Yosemite.. the worst network OS apple have made yet.


You did not give profile details.. Is the MBA running Yosemite.. or Mavericks is almost as bad.


There are serious bugs which hopefully Apple will fix soon.


Here is how to get the best out of it for now.

Start from a factory reset. No files are lost on the hard disk doing this.

Factory reset universal

Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.

N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.


Setup the TC again.


Then redo the setup from the computer with Yosemite.

1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.

eg TCgen5 for basestation and TCwifi wireless name.



If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.


2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.


3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.

Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking.


4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.


5. Mount the TC disk in the computer manually.


In Finder, Go, Connect to server from the top menu,

Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).


You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.

However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.


6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.

User uploaded file





There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.

You might need to do some more work on the computer itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.


Tell us how you go.



Someone posted a solution.. See this thread.


Macbook can't find Time Capsule anymore


Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.



Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.


http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

Do all of that with the express turned off.. simply do the changes in the same room as the TC.. when you finish redo the setup of the express. Move it after that back to the location you want it working in.


Good luck..


If it seems that the TC is unreliable with fibre connection that is also something that is not uncommon.. I would for now suggest replacement of the TC with another router.. you don't have to pay heaps.. something like the older Netgear WNDR3800 or new TP-Link WR1043ND.. cost <$100 and can be flashed to very stable firmware called gargoyle.. I am not allowed to give more details.. just google it.. The flash is simple upgrade of firmware type.. and the result is excellent router controls. Put the TC back then as a wireless AP and target for your backups in bridge.

Time capsule keep disconnecting from internet

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